Step into the Team Lead role at Yamaha Motor Finance Canada, guiding a team to mitigate credit losses in a hybrid work setting. Focus on customer advocacy and collection strategies.In this position, you will be responsible for training and mentoring your collection team in achieving minimal delinquency outcomes. You'll engage in escalated collection calls while collaborating with peers to elevate the overall customer experience. You'll also ensure adherence to corporate and regulatory guidelines when identifying potential loss scenarios.Key Responsibilities:Mentor collection team to exceed delinquency targetsResolve escalated calls effectively and with urgencyOptimize collector contact efficiency via a dialerConduct performance reviews and team meetingsAuthorize consumer payment plans and amendmentsRequirements:College diploma or equivalent qualification3-5 years in a supervisory role for collectionsBilingual in French and English requiredProven negotiation and coaching capabilitiesExcellent analytical and communication skillsLead the charge at Yamaha Motor Finance in enhancing both team performance and customer satisfaction.

📌 Yamaha Team Lead – Collections Management (Toronto)
🏢 YAMAHA MOTOR CANADA
📍 Toronto