About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Insurance Data & Operations Specialist

Type: Contract

Compensation: $800/hour

Location: Remote

Commitment: 20–40 hours/week

Role Responsibilities

- Design realistic scenarios involving policy, premium, exposure, claim, provider, member, producer, and operational data.
- Create work products such as metric definitions, data-quality assessments, workflow analyses, dashboard requirements, operational reports, root-cause analyses, and process-improvement recommendations.
- Write "golden" reference responses at experienced insurance data and operations quality.
- Grade AI-generated responses against structured rubrics for data interpretation, metric consistency, process understanding, feasibility, and communication.
- Identify incorrect denominators, misleading aggregations, inconsistent definitions, data-lineage gaps, workflow bottlenecks, and conclusions not supported by the available evidence.
- Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

- 2+ years of skilled experience in insurance data, business analysis, reporting, operations analysis, quality assurance, or process improvement.
- Understand at least one insurance operating domain, such as underwriting, policy administration, claims, distribution,



health-plan operations, reinsurance, or compliance.
- Translated business questions into metrics, reporting requirements, data definitions, workflow changes, or operational controls.
- Analyze a process without substituting for the underwriter, adjuster, clinician, actuary, or compliance specialist responsible for the substantive decision.
- Excellent analytical writing, structured problem-solving, and high attention to detail.
- Proficient with spreadsheets and at least one reporting, database, analytics, or workflow tool.

Preferred

- Experience with SQL , Python , R , Tableau , Power BI , Looker , or insurance data platforms.
- Lean , Six Sigma , project-management, business-analysis, or data-governance credential.
- Experience with policy, billing, claims, CRM, provider, or member-administration systems.
- Data governance, model governance, audit, or operational quality experience.
- Experience developing KPIs, service-level metrics, or executive reporting.

Start Date

- Immediately ; applications reviewed on a rolling basis.

Application Process (Takes 20–30 mins to complete)

- Upload resume
- AI interview based on your resume
- Submit form

Resources & Support

- For details about the interview process and platform information, please check:
- For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

📌 Insurance Operations Expert - Fully Remote (Toronto)
🏢 Mercor
📍 Toronto