Our Vaughan client is need of an Intermediate ServiceNow Business analyst for a full time permanent position. Are you a ServiceNow pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned environment and help shape how IT services get delivered across the business. What you’ll do

Administer, configure, and support core ServiceNow ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench Test, troubleshoot, and resolve platform issues, and provide hands-on user support

Build and maintain integrations using REST/SOAP APIs and middleware Use the Automated Test Framework (ATF)



to keep releases secure and reliable Improve the user experience through Service Portal / Employee Center

Explore and put ServiceNow AI capabilities to work Take on project and business analysis work, from gathering requirements to delivering results What you bring

Strong hands-on experience with ServiceNow administration and configuration Solid working knowledge of ITIL processes and ITSM best practices Experience working in formal IT service delivery and change management environments Experience supporting SaaS and cloud-based applications (preferred) Nice to have

PMP designation, or training in Business Analysis or Project Management fundamentals ServiceNow certifications (CSA, CIS-ITSM)

📌 Intermediate ServiceNow Business Analyst (Vaughan)
🏢 Newport Williams
📍 Vaughan