Your Recent Role and TeamSanctuary deploys its Embodied Intelligence Platform on industrial hardware into customer facilities. Our largest customers are global logistics, retail, and manufacturing operators - organizations that buy on operational evidence, not on a pitch deck, and that expand only when a first cell has proven itself on their floor.Your New Role and TeamSanctuary deploys its Embodied Intelligence Platform on industrial hardware into customer facilities. Our largest customers are global logistics, retail, and manufacturing operators - organizations that buy on operational evidence, not on a pitch deck, and that expand only when a first cell has proven itself on their floor.This role is the technical owner of those relationships. You will sit between the customer's operations and ML teams and our Solutions, Deployment, and Research teams, translating real work - the tasks, cycle times, and constraints of a live facility - into deployable cells, and translating what we learn back into product direction. You will also be the front door for partnership requests, qualifying integrators, OEMs, and technology partners against what our stack actually needs.Reporting to the Commercial team but you will work with Solutions, Deployment, Product Launch, Research/ML, PartnershipsOur Success CriteriaOwn a portfolio of strategic enterprise accounts end to end - from first technical discovery through pilot before handing over for scaling and deployment,



and multi-site fleet expansion.Run the consultative motion: map customer operations on-site, identify the tasks where dexterous manipulation actually pays, and build the business case (throughput, cost-per-task, ROI, payback) that survives their finance reviewTranslate operational requirements into technical scope Solutions and Deployment can execute against - task definition, cell design inputs, data collection plans, and acceptance criteria the customer signsDrive 1-2 strategic projects per year that come out of these accounts in conjunction with the customer success team - a lighthouse deployment, a new task category, a multi-site expansion framework - as the accountable stakeholder who unblocks and delivers, not as a coordinatorOwn the technical narrative with the customer's automation, ML, and engineering leaders: how the platform learns, how teleoperation and demonstration data become policies, what imitation learning and behavior cloning do and do not solve today, and where the capability boundary sitsManage inbound and outbound partnership requests - potential technology partners, automation OEMs, infrastructure and data partners - qualifying technical fit against the stack.Feed structured customer requirements back into the product and research roadmap - which tasks matter, and what dexterity, reliability, and autonomy thresholds unlock the next tranche of spendOwn the

📌 Senior Technical Account Manager (Strategic Accounts & Partnerships) (Vancouver)
🏢 Sanctuary AI
📍 Vancouver