AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments.If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow,



then this role is for you.Key job responsibilitiesDrive Customer OutcomesOwn the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realizationLead roadmap-to-outcome alignment sessions,Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journeyHelp ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation, not just hit short-term milestonesSupport customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetizedOrchestrate Across AWSServe as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Skilled Services, and Partner teams) ensuring coordinated, high-quality engagementContribute to

📌 Senior Customer Success Manager (Toronto)
🏢 Amazon
📍 Toronto