Level 1Helpdesk Technician – Full Time – Association Services Office, St. John's/RemoteWage Range: $42,000 - $55,000/yrJob Competition #: ADMIN-TECH-FTThe YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity’s core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.Join Our TeamWe are seeking a Level 1 Helpdesk Technicianto join our IT team. The successful candidate will act as a front-line supportfor our YMCA team assisting in their technology needs via phone, email orin-person. You will be responsible for creating and managing support tickets aswell as installation of software and hardware systems. You will be a leader inhelping educate users on best practices and better use technology for theirworkflow. The successful candidate will be expected to work on-site regularly at the Association Services Office in St. John's, with remote work available when appropriate and approved. Travel to and from various sites will be expected from time to time to meet operational needs.Job RequirementsIT related degree or relevant work experienceCertifications in CompTIA A+, Network+, Security + considered an assetBasic troubleshooting knowledge of Windows devices, software, printers,



and network connectivityA basic understanding of IT security best practicesCriminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basisBenefits of Working with the YMCACompetitive compensation; paid general and annualleave for full time employees, medical and dental insurance, matched pension contributions.Maintain a work-life balance with our 35-hour work weekEnhance your health with a free health, fitness and aquatics membership (immediately family included) during contractKeep your career dynamic through our career development programsWork in an inclusive setting where caring, honesty, diversity, respect and responsibility are lived valuesEmployee Recognition ProgramsEmployee Referral Program - Receive monetary incentive for contributing to our hiring practicesKey CompetenciesCreates a respectful and inclusive environmentTakes personal responsibility for following through, responding and resolving issues and complaintsDemonstrates personal discipline to produce high quality work and meet expectations and goalsSelf-manages behaviors and seeks out feedback and coachingStrong customer service and communication skillsAbility to work both independently and collaboratively within a teamProblem solving mindset with attention to detailThe YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Client-Focused Helpdesk Technician – It Support Pro (Winnipeg)
🏢 One Piece IT
📍 Winnipeg