PenFinancial Credit Union is a member-owned financial institution dedicated to improving lives and strengthening communities across Niagara and Haldimand. Serving nearly 20,000 individual members and businesses, we offer full-service digital and in-branch banking backed by honest advice and local expertise. Guided by cooperative values — accountability, cooperation, respect, and trust — our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.

A Living Wage employer with a deep Truly Local Commitment, PenFinancial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference. We’re proud to support our teams with competitive compensation, performance-based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning. As a values-driven alternative to traditional banks, PenFinancial is built to put people — not profits — first.

Provide exceptional brand experiences for our members or a prospecting member by utilizing knowledge to deliver value-added advice and financial planning services to members. Act as primary resource for account openings. Maintain a high profile and image as the financial institution of choice in the community of the branch by establishing member client and non-member client relationships and business contacts.

Complete all administrative duties accurately and as per required timelines – “first time right”. Build value-added relationships with both members and non-members to promote PenFinancial as a financial institute of choice with the community.



Act as the primary resource for opening current accounts and effectively match appropriate services to member client needs. internal and external) as well as contact at critical stages or other pertinent thresholds (financial, age, etc.).

Provide individualized financial planning, debt consolidation, budgeting advice to members. Meet with families to review accounts of deceased members and provide advice. Lead the account opening process. ~ Make sound loan and mortgage decisions within discretionary limits and/or make recommendations for approvals and/or declines to manager.

As appropriate, sell and cross sell credit union loan insurance products through the education of members. ~ Complete all administrative duties accurately and as per required timelines – “first time right” including preparing instructions in support of complete, accurate and compliant loan and mortgage documentation. Act as the primary resource for closing accounts and estate administration including claims on share and loan insurance. Ensure that appropriate documents are processed that are associated with the sale of savings and registered and non-registered investment products, transfers, or withdrawals.

Support compliant accounts. ~ Review and act on all delinquent accounts and maintain a systematic collection procedure for early identification of problem accounts and promptly initiate and/or recommend appropriate action to minimize risk and initiate action under direction of Branch Manager. ~ 3 to 5 years progressive experience in credit union or bank branch with lending limits ~ Investment Funds in Canada (IFC) or Canadian Securities Course (CSC) Artificial Intelligence (AI) could be used in the application process

📌 Intern- Investment Analyst, Risk (St. Catharines)
🏢 PenFinancial Credit Union
📍 St. Catharines