Location: Toronto, ON (Hybrid, 3 days on-site per week)

Salary: $50,000$60,000 annually

Language: Strong written and verbal English communication skills

Background Check Requirement: Criminal background check required

About the Opportunity

Are you a tech-savvy problem solver who enjoys helping people and keeping systems running smoothly? We're looking for an IT Assistant to join a respected organization in the regulatory and professional services sector, where technology plays an important role in supporting secure, efficient operations.

Working closely with an experienced IT Lead and cross-functional teams, you'll provide hands-on technical support while contributing to system improvements and digital initiatives. This is a great opportunity to expand your technical skills and make a meaningful impact on the employee experience.

What's In It for You

- A collaborative, supportive environment with mentorship from experienced IT professionals
- Exposure to diverse technologies, systems and digital improvement projects
- A hybrid work arrangement offering flexibility and team collaboration
- Opportunities to strengthen your technical expertise and grow professionally

Your Responsibilities

- You’ll provide daily technical support, troubleshoot hardware, software and connectivity issues, and assist end users.
- You’ll maintain desktops, laptops, peripherals and meeting room audiovisual equipment.
- You’ll manage IT asset inventories, licensing, equipment records and technical documentation.
- You’ll support SharePoint sites, Microsoft 365 applications, WordPress updates and user training.
- You’ll assist with software installations, database processes,



system testing and security updates.
- You’ll collaborate with vendors and the IT Lead on projects, system improvements, IT policies and business continuity initiatives.

Skills and Qualifications

- 13 years of IT support experience and a college diploma in Information Technology or a related field, or equivalent education
- Strong proficiency with Microsoft Windows, Microsoft 365 and hardware set-up and troubleshooting
- Familiarity with Windows and terminal-server environments, network protocols, security and user permissions
- Experience with SharePoint, Adobe, WordPress, Drupal and survey design tools is considered an asset
- Robust technical troubleshooting, research and documentation skills, with an eagerness to learn new technologies
- Excellent communication, organizational and collaboration skills, with a proactive, service-oriented approach
- Strong attention to detail, accountability and IT security best practices, with the ability to manage changing priorities

Note from the Hiring Manager

"We're looking for someone who's curious, dependable and enjoys solving problems. You'll have the chance to work with a variety of technologies, learn from an experienced team and contribute ideas that help us continuously improve how we work."

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

📌 IT Assistant (Toronto)
🏢 Altis Technology
📍 Toronto