Brookfield Renewable, as one of the core businesses under Brookfield Corporation, is one of the world’s largest owners, operators, and developers of renewable power, with $125 billion power assets under management. Our diverse portfolio of hydro, wind, solar, distributed energy, storage, and sustainable solutions extends across five continents, totaling over 46,000 megawatts of generating capacity. We use our operating capabilities, scale and global reach to develop and operate a high-quality clean energy portfolio in a responsible manner, helping accelerate the global transition to net zero.

At Brookfield

Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a fast-paced and collaborative environment. Together, we contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero. This Level 2 (L2) Deskside Support Technician provides in office and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the Service Desk (Level 1).

The role resolves escalated incidents and service requests, completes device deployments and lifecycle activities, and partners with Infrastructure and Security teams to restore service quickly while maintaining a high-quality customer experience. Resolve escalated incidents and requests from Service Desk (L1) within defined SLAs

- Provide deskside and remote support for Windows/macOS laptops/desktops, printers, mobile devices, peripherals, and meeting-room/AV equipment (as applicable). Diagnose and remediate hardware, OS, and application issues (performance, boot errors, drivers, profile issues, malware indicators, etc.).





Support user access and connectivity: WiâFi, VPN, network ports, multifactor authentication issues, and basic LAN troubleshooting; coordinate with Network/Systems teams for advanced issues. Perform device imaging/build, staging, deployments, and refreshes

- Account and endpoint administration tasks per policy (e.g., password resets escalations, device enrollment, BitLocker recovery, software installs) using approved tools and least-privilege access. Manage and troubleshoot endpoint management and security controls (e.g., Maintain accurate asset records (CMDB/asset system), including device assignments, warranty status, and lifecycle updates. Mentor and support the Service Desk (L1) team through coaching, shadowing, and knowledge transfer; new procedures, recurring issues, tool changes) and ensure knowledge articles/runbooks are kept current and usable by the Service Desk. Identify problem trends, contribute to root-cause analysis, and recommend permanent fixes
- Provide white-glove support for executives/VIP users (if required) and support onboarding/offboarding technology tasks. Participate in on-call rotation and/or after-hours support as required; 5+ years of hands-on IT end-user support experience (deskside, field support, or advanced service desk), including ticket-based incident/request management. ~ Strong troubleshooting skills across endpoint hardware, Windows 11, Microsoft 365 apps, Outlook/Teams, and majority of business applications. ~ Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP), VPN concepts,



and WiâFi troubleshooting. ~ Ability to follow security policies (least privilege, data handling, acceptable use) and recognize/triage potential security incidents. ~ Excellent customer service and communication skills; able to explain technical topics clearly and document work thoroughly. ~ Ability to lift and move IT equipment (e.g., desktops, monitors) and perform hands-on installations. ~ Valid driver’s license and willingness to travel between sites (if applicable). ~ IT certifications such as CompTIA A+, Network+, Microsoft (Modern Desktop/Endpoint), ITIL Foundation, or equivalent experience. ~ Experience supporting conference rooms and collaboration devices (Teams Rooms) and basic AV troubleshooting. ~ Experience with printers (local/network) and print management solutions. ~ Exposure to IT asset management, CMDB processes, and inventory controls. ~ Customer-first support mindset
- Collaboration across IT teams and vendors Continuous improvement and ownership of outcomes This position requires the employee to be on-site for a minimum of 4 days to perform most effectively. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. We work to recognize you in meaningful, personalized ways including a competitive salary, bonus structure, a health benefits program, and defined contribution pension plan. For your well-being, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks. Diversity & Inclusion Brookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

📌 IT Deskside Support Technician (Level 2) (Gatineau)
🏢 Brookfield Renewable
📍 Gatineau