IT Manager Role : Full-time, on-site (5 days/week) Etobicoke, Ontario (Airport area) Comp : $100,000-$120,000 base + bonus + benefits A profitable, privately owned, growing B2B company in the industrial space.

Proudly

Canadian and entrepreneurial, serving business customers across North America. With under 100 employees and a small, hands-on IT function, we're scaling while keeping a practical, no-politics, get-it-done culture. Technology should make the business run better, not just keep the lights on.

This role reports to the CFO and leads a small IT team (2-3 people). Perfect for those who like to be close to the action, but also influence the big IT decisions. Occasional travel between our Ontario sites.

IT Leadership and Planning (about 25%): Building the annual IT roadmap and budget with senior leadership, deciding which projects get green-lit, leading upgrades end to end, and managing vendors and our MSP relationship.

Business

Applications & ERP (25%): Tier 2/3 support for our ERP and CRM, maintaining an internal quote-generation system that pulls from ERP data.

Key tech: Epicor Prophet 21, Salesforce, SQL, Fivetran / Azure Data Factory Infrastructure and Networking (20%): Ensuring that switches, wireless, VPN, servers, and backups are healthy across our sites.

Key tech: Microsoft 365 and Cloud (15%): Running the tenant, access and compliance policies, user onboarding/offboarding and device management, plus SaaS licences and renewals.

Key tech: Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), Azure Security and Voice (15%): Triaging security alerts,



tuning policies against Secure Score, and running the phone system end to end.

Key tech: Microsoft Defender, Teams Phone (Direct Routing, call queues, E911) Note: We're planning to onboard an external MSP this year for first-response support and after-hours monitoring; You're an IT Manager who never stopped being a Systems Administrator. You've led a small team, but you're equally comfortable in an ERP workflow, a network dashboard, and a Microsoft 365 tenant, and you'd rather fix it than delegate it when that's faster. You take ownership of outcomes, explain trade-offs to leadership in plain language, and make the call on where time and money go. 3+ years managing an IT team, including hiring, coaching, and prioritizing a small team's work ~ Experience building and owning an annual IT plan and budget, and presenting it to senior management ~ Track record deciding which IT projects proceed, then leading them from planning through rollout ~ Experience managing vendors and an MSP relationship: escalations, SLAs, SaaS licences and renewals, and software purchase decisions ~ Robust experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), including Conditional Access, DLP,



and sensitivity labels ~ Hands-on ERP administration: users, roles, module setup, master data, upgrades, and UAT (Epicor Prophet 21 or similar) ~ Experience managing networks end to end (VLANs, switching, wireless, routing, VPN, DNS/DHCP), plus servers, virtualization, and tested backup and recovery ~ Security operations experience: triaging Defender alerts, tuning identity and endpoint policies against Secure Score, and supporting audits ~ Experience administering Microsoft Teams Phone (Direct Routing/SBC, call queues, auto attendants, E911) ~ Practical experience rolling out or governing AI tools (such as Microsoft Copilot) with the right data and access controls 8+ years in IT systems administration or infrastructure roles ~Post-secondary diploma or degree in IT, Computer Science, or a related field, or equivalent hands-on experience ~ Scripting and automation experience (PowerShell, Microsoft Graph) ~ Comfort writing SQL queries against business databases ~ Bonus Points: Experience using AI and automation to take repetitive IT work off the plate, such as user provisioning, ticket triage, and system monitoring and alerts Salesforce administration experience Experience with Ubiquiti UniFi networking Azure governance and cost management, or pipeline tooling (Fivetran, Azure Data Factory) Experience in distribution, manufacturing, or multi-site operations This role includes Health and Dental benefits + an Annual Bonus Plan AI-assisted tools support our sourcing and application review;

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