Alteo seeks an IT Operation Incident Officer in Montreal to enhance operational efficiency and compliance. Bring your expertise in technical solutions and incident management to optimize IT services. This permanent position requires an individual adept at ensuring service performance through developed methodologies and responding to technical incidents.

You'll collaborate in defining procedures, supporting customer relations, and delivering user support to ensure system reliability. Join a proactive workplace focused on operational excellence and technical problem-solving. Key Responsibilities:

- Define and implement service performance procedures
- Analyze electronic payment platform requirements
- Manage incident and request processing efficiently
- Collaborate on production prerequisites and operational tasks
- Monitor incidents and implement corrective measures Requirements:
- DEC/BAC in IT or equivalent
- 2-5 years of relevant experience
- Strong technical documentation skills
- Proven ability in SLA compliance
- Initiative and flexibility in team settings Use your technical capabilities and analytical skills to elevate operational standards at Alteo in Montreal.

📌 IT Operations Incident Officer Montreal
🏢 Alteo
📍 Montreal