Junior IT Support AnalystPatSnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D; teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, PatSnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper‑growth trajectory is powered by our people, and we are extremely proud of our company‑wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive workplace where talent thrives and ideas bloom.Role SummaryThe Junior IT Support Analyst is a hybrid role supporting our downtown Toronto flex office space. Reporting to the IT Manager and collaborating closely with the Senior IT Support Analyst in the UK, the role delivers IT support across the North American region, with a focus on employee onboarding and offboarding, day‑to‑day end‑user support, and supporting compliance activities across the ISO27001 and SOC2 frameworks. The role will also assist the Senior IT Support Analyst in the UK in supporting users in the UK office and remote employees across Europe.As PatSnap transforms into an AI‑first organization, the role also supports the administration, IT governance, and adoption of leading‑edge AI tools, including Claude Enterprise, ChatGPT Enterprise, and Microsoft Copilot, ensuring these tools are deployed securely, governed appropriately, and adopted effectively across the business.This is a hybrid position based in our Downtown Toronto office, with an expectation to work from the office approximately two days per week. Additional in‑office days may be required from time to time to support onboarding,



team collaboration, or business needs.What You’ll Be DoingDeliver a seamless onboarding and offboarding experience by setting up user accounts, provisioning devices, managing application access, and ensuring secure deprovisioningProvide first and second‑line IT support for hardware, software, Microsoft365, and connectivity issues across our Toronto office and remote employeesConfigure and maintain Windows and macOS devices, manage IT assets, and support user administration across Microsoft365 and other SaaS platformsSupport our security and compliance programs by assisting with access reviews, audit evidence, and IT controls for ISO27001 and SOC2 using VantaHelp administer and support enterprise AI tools, including ChatGPT Enterprise, Claude Enterprise, and Microsoft Copilot, while promoting secure adoption and best practicesCollaborate with colleagues across our global IT team on projects, escalations, and continuous improvement initiativesTech You’ll Work WithProductivity & Communication: Microsoft365 (O365) — including Teams, Outlook, SharePoint, OneDrive, and Exchange OnlineEnterprise AI Tools: Claude Enterprise, ChatGPT Enterprise, and Microsoft CopilotCompliance Automation: Vanta (ISO27001 & SOC2 controls management)CRM & Sales Tools: Salesforce, Outreach, HubSpotSales Intelligence: ZoomInfo, LushaConversation Intelligence: GongOther tools as adopted by the business – we move fast, and you’ll stay currentAbout YouExperience in an IT support, service desk, or helpdesk roleGood working knowledge of Microsoft365 administration, including user management, licensing,



and core applicationsStrong troubleshooting skills across Windows and/or macOS environmentsExcellent communication skills with a customer‑focused approach and the ability to explain technical concepts clearlyHighly organized with strong attention to detail, particularly when managing user access and IT processesInterested in IT security, compliance, and emerging AI technologies, with a willingness to learn and growComfortable working independently while collaborating with a globally distributed teamNice to HaveExposure to Microsoft Intune, Vanta, ISO27001, SOC2, or SaaS application administrationRelevant certifications such as CompTIAA+, MS‑900, or similarWhat You’ll Love5 weeks paid vacationComprehensive benefits package for you and your dependents from day oneRRSP Contribution MatchingAccess to mental health supportMaternity and paternity leave2 company‑paid volunteering daysOur ValuesIntegrity: We hold each other accountable for our actions.Leadership: We lead by example and inspire each other to reach for new heights.Openness: We are open and honest and share our ideas with care and consideration.Growth: We are lifelong learners who aspire to improve each day.Innovation: We seek out new ways to solve problems.Customer: Our customer is at the center of everything we do. Their success is our success.PatSnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.The hiring range for this role is between $50,000 - $60,000CAD with a target bonus of 1 month's salary based on personal and company performance.#J-18808-Ljbffr

📌 Junior It Support Analyst - C$50,000 - C$60,000 A Year (Winnipeg)
🏢 PatSnap
📍 Winnipeg