Career Opportunities: Manager, Marketing Operations (13368)Requisition ID13368- Posted -Marketing and Customer Experience (20000003)-Digital Communications (30000007)-Job OpportunityRequisition ID:13368Number of Vacancies:1Department:Marketing and Customer ExperienceSalary Information:$63.50/hr - $79.41/hrPay Scale Group:10SAEmployment Type : Temporary up to 12 monthsVacancy:ExistingWeekly Hours:35Off Days:WeekendsShift:DayPosted On:July 3, 2026Last Day to Apply:July 17, 2026Reports to:Head, Communications and MarketingThe Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:Vision:Moving Toronto towards a more equitable, sustainable, and prosperous future.Mission:To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.Come join our Marketing and Customer Experience team at this exciting time and apply for the Manager, Marketing Operations role! This is a temporary opportunity - up to twelve months.What You Will DoReporting to the Head of Marketing & Customer Experience, you will be responsible for managing stakeholder requests related to customer communication campaigns, internal and external marketing initiatives, social media, creative design, events, and operational support across the TTC. This role establishes and maintains efficient marketing processes and operational discipline to enhance productivity and ensure the consistent quality of the department’s deliverables.In this position, you will research, develop, implement, and continuously improve processes and quality assurance measures to meet client expectations and internal standards. This includes collaborating with Information Technology and Procurement to implement an integrated software solution for request management and work tracking. As the department’s subject matter expert,



you will provide guidance and consultation to stakeholders seeking Marketing & Customer Experience services and support departmental managers in tracking, measuring, and reporting on projects and services delivered across the team.Key responsibilities include:Process development and continuous improvementInternal customer service and request managementQuality assurance and departmental workload managementKey performance indicator (KPI) tracking and reportingTraining and developmentClient satisfaction and stakeholder engagementYou will demonstrate behaviours that support diversity, inclusion, and a respectful workplace and service environment that is free from discrimination and harassment. You will actively contribute to removing barriers and accommodating employees and customers, within your area of responsibility, in accordance with the TTC’s commitments under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), related legislation, and TTC policies. You will also participate in the TTC Customer Service Ambassador Program.What Skills Do You Bring?Communicate in a variety of mediumsDemonstrate appropriate and effective interpersonal communications through various mediaAssess and manage corporate riskDemonstrate specialized expertise and knowledge in the assigned fieldManage conflictManage projectsCounsel, advise, and coach in the relevant disciplineCreate and deliver presentations in various formatsCreate, document, and manage information and recordsWhat Qualifications Do You Bring?Completion of a post‑secondary college diploma or university degree in a related discipline such as Marketing, Communication, Business Administration, or a similar field, or a combination of education, training and experience deemed to be equivalent.Experience in process development/management, creative/marketing project management, quality assurance, and/or account management.Experience with MS Office,



MS Project and Monday.Com or equivalent product management software.Demonstrated experience in leadership and finding solutions with positive outcomes.Demonstrated knowledge related to marketing/communications, design, wayfinding, and creative production processes.Ability to manage multiple projects simultaneously and meet deadlines.Ability to cost projects and maintain budget spend including internal chargebacks.Excellent written and verbal communications skills and interpersonal and influencing skills.Sound judgement, well‑developed organizational, planning and administrative skills.Ability to deal with conflict, deadlines, and stressful situations.Must have, or rapidly acquire, a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements pertaining to passengers and employees.What We OfferCommitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the perks of working remotely and purpose-driven in‑person collaboration opportunities.Commitment to EDIThe TTC is committed to upholding the values of equity, diversity, anti‑racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier‑free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393‑4570 or [email protected]. Any information received related to an accommodation will be addressed confidentially.#J-18808-Ljbffr

📌 Manager, Marketing Operations - $63.5 - $79.4 An Hour (Winnipeg)
🏢 Toronto Transit Commission
📍 Winnipeg