About the Role We’re looking for a service-oriented and tech-savvy IT Help Desk Support professional to join our Knowledge Management team in Toronto. In this role, you’ll be the first point of contact for employees seeking technical assistance, helping to resolve hardware, software, smartphone, and network‑related issues quickly and effectively.You’ll support the daily performance of computer systems by installing, configuring, maintaining, and troubleshooting equipment and applications, both in person and remotely. You’ll provide explicit guidance on IT products and services, follow up on issues through to resolution, and ensure a high standard of support across the company. Additionally, you’ll strengthen our internal IT operations by escalating unresolved issues to the right resources, recommending process improvements, assisting with network security initiatives, and preparing user support documentation and training materials. Backup support to other members of the IT team is also required as needed.ResponsibilitiesMaintain daily performance of computer systems and perform remote troubleshooting.Respond to queries in person, by email, or over the phone, ensuring high client support standards.Provide accurate information on IT products or services.Follow up with clients, gather feedback, and resolve issues to completion.Track, route,



and redirect unresolved issues to correct resources within the IT department.Recommend procedure modifications or improvements.Write training manuals and support documents under manager review.Support network security initiatives and recommend solutions to support IT and company initiatives.Provide backup support to the IT Support Analyst, Developer, and/or Network Analyst as needed.Provide smartphone support.QualificationsDiploma from college in an IT‑related field.1–2 years of experience in IT Helpdesk/Desktop support.Exceptional communication and interpersonal skills, both formal and informal.Ability to work in a fast‑paced environment and multitask.Strong teamwork skills.Demonstrated technical competence and independent task execution.Compensation and Benefits The expected salary for this role is between $55,000 to $65,000 annually. Base salaries are determined based on skills, experience, education, and internal and external competitiveness. Additional benefits include a Short‑Term Incentive bonus program, technical and business training, mentoring, wellness initiatives, a Defined Benefit Pension plan, flexible and hybrid work arrangements, and comprehensive benefits.Additional PerksHybrid and flexible work options.Defined career path and mentorship support.Meaningful projects with real‑world impact.Inclusive, collaborative culture where your voice matters.Application Apply now with your resume and a brief cover letter highlighting your experience.Accessibility HH Angus is committed to providing an accessible work environment. Upon request during the recruitment process, we will accommodate applicants with disabilities. For more information on our Accessibility Program please refer to our Accessibility Policy.Equal Opportunity Employer We thank all candidates for their interest, but only qualified candidates will be contacted. We are an equal opportunity employer.#J-18808-Ljbffr

📌 It Helpdesk Support - C$55,000 - C$65,000 A Year (Vancouver)
🏢 HH Angus
📍 Vancouver