Company descriptionWe are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available.We're subject matter experts in three key areas:Strategy & InsightsStrategic visioning and planningPositioning, branding and messaging strategyAcquisition, retention and loyalty strategyCopy testing, benchmarking and brand trackingCustomer journeys and experience mappingCreativity & ContentInsight-based creative briefsFull, multi-channel campaign developmentIntegrated content developmentCRM and targeted communicationsSocial media and community activation and managementData IntelligenceCustomer, competitive and market insightsPrimary, secondary, quantitative, qualitative and ethnographic researchDatabase segmentation and cluster analysisDigital technology and marketing strategyOnline customer experience / mapping and information architectureOverviewThe Account Supervisor CRM position supports the management team in the leadership of day to day CRM campaign work. Candidate will manage the development and execution of projects that support agreed KPIs, ensuring that client, agency and vendor relationships are healthy and that campaigns are designed to meet client objectives.This role is intended for individuals interested in pursuing a leadership position, and is designed to prepare them with foundational skills and experiences that will contribute to their future success at the agency.ResponsibilitiesEnsure high standards in creative, production and measurement of email, direct mail and other CRM communicationsManage agency relationships, including deepening existing partnerships with clients and external agenciesUnderstanding of data driven marketing,



profiling and segmentation in order to define and enhance targetingUnderstand the customer lifecycle and customer experienceDevelop and present points-of-view that will help build the clients business and uncover areas of opportunityDevelop presentations as requested for client and/or agency meetings and marketing plansCoordinate internally and with vendors/partners to ensure the flawless execution of campaignsSupport the development of key actionable insights based on key learnings on a project by reviewing results reports and pulling out key insightsDevelopment of testing matrices to support test strategies that roll up into a progressive learning agendaSupport the project management team with operational logistics such as client SOWs, management of budget, and our agency partnershipsManage and mentor junior team membersQualifications5-7 years of experience within an agency environmentPrior success with developing and growing strong relationships with clients, agencies and vendorsExcellent verbal and written communication skillsEnsure management of client expectations around timing, deliverables, and budget; Demonstrated leadership and ability to inspire collaboration and teamworkAbility to navigate and optimize cross-agency relationshipsStrong working knowledge of digital campaign workflow, measurement and reportingConversant in relevant marketing channels/technologiesExperience working with creative and other agency teamsExperience managing time-sensitive,



fixed cost projectsPrevious experience working with large brands/budgets and managing projects of scaleInterest in learning and eventually supporting financial aspects of client relationships and projectsAbility to multi-task and maintain a high standard of work within a fast-paced and dynamic environmentExcellent project management skills; solid attention to detail and cross-team coordinationProficient in Microsoft Office applications such as Outlook, Word, Excel and PowerPointBachelor's degree or equivalent combination of education and experienceExperience with automative clients is a major plusAdditional informationSalaryTransparency matters to us. The salary range for this position is CAD $70,000 - CAD $80,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.AI UseWe use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.

📌 Account Supervisor, Crm (Toronto)
🏢 Publicis Groupe
📍 Toronto