ABOUT THE PLAN OFFICE OF THE IWA–FOREST INDUSTRY PENSION AND LTD PLANS

Established to support Canadian forestry workers and their families, the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members. The plans are jointly trusted by union and industry appointees. With over $5 billion in assets, approximately 375 participating employers and 65,000 members, the IWA–Forest Industry Pension Plan is one of Canada’s top 100 pension funds and is one of the top three private sector pension funds in BC.

The IWA–Forest Industry LTD Plan was created almost a decade after the pension plan and now serves over 7,200 members across western Canada. Both plans are administered by the Plan Office, which manages plan assets and benefits. At the Plan Office, our members are our number one priority, and we take pride in offering exceptional service—whether we’re dealing with members, participating employers, union locals or each other.

WE OFFER:

- Full range of benefits include vision, extended health, dental, Health Spending Account
- Defined Benefit Pension Plan
- Nine-Day Fortnight
- Company sponsored Staff Appreciation Day, Christmas Party and social events
- Three weeks’ vacation to start
- Transit/parking/fitness subsidy
- Central Burnaby location close to transit
- Plus much more….

WHO YOU ARE The IT System Support position is responsible for assisting end-users with hardware and software problems and the smooth running of day-to-day operations of the system.

You will be responsible for such things as:

- Assist users, including Plan staff, trustees, members, and employers on the various computer systems with hardware and software problems, including both employer and member portals. Support can be onsite, remote, or virtual.
- Develop training programs and train users on various IT and system topics.
- Maintains and executes tasks according to the schedule of operations, which include printing of T4As, Termination Statements,



Annual Statements; generating system payments and reports; print and deliver output to users a scheduled.
- Performs defined computer system data and program retention backup procedures.
- Set up, configure, test, repair (or sent out for repair) and dispose of end-user hardware and any other accessories.
- Install, apply (roll out) updates, security updates, service pack updates, configure test and remove software on the client workstations as directed.
- Set up, review and update security settings, and remove users from the network and database system.
- Liaises with external organizations to ensure that system data is received and sent on a timely basis and that format/media are consistent with the Plan’s needs.
- Research technical requirements and costs for software and hardware solutions.
- Maintains and updates inventory of Plan Office hardware (tracking of warranty periods) and software.
- Maintains and updates inventory of Plan Office software licensing (tracking licensing renewal requirements) and ensures compliance.
- Maintains statistics on the operations of the various systems.
- Maintains IT operational and procedural documentation.
- Assists the Director, IT & Operations and others as directed in various facets of implementing projects.
- Acts as a backup to the System Administrator.
- Other duties may be assigned.

YOU HAVE/ARE

- Must possess post-secondary education and a minimum of 1-2 years of systems support experience. A combination of education, certifications and experience will be considered.
- A high degree of initiative, judgement, and discretion especially when dealing with confidential information.




- Strong problem solving, decision making and analytical skills.
- Ability to troubleshoot various computer software and hardware problems.
- Ability to understand and learn new software and operating systems is essential.
- Strong team player and the ability to function in a multi-task environment on a professional and timely basis.
- Excellent written and verbal communication and interpersonal skills, able to effectively communicate with end users.
- Experience in documenting technical environments.
- Experience in providing technical support and training.
- Strong organizational skills with the ability to balance competing priorities and deliver projects and tasks to defined timelines.
- Must have experience with the following: Productivity – Microsoft Office 365 / Servers - Windows Servers, Active Directory
- Familiar with:

o Networking - Cisco/Meraki firewall and network devices or similar o Storage - EMC storage or similar o Virtualization - VMWare line of products including VCentre, VSphere, Horizon Views o Backup – EMC Data Domain and Veeam o Database – Oracle, SQLServer and MySQL o Website – Apache, Linux

ADDITIONAL INFORMATION The IWA–Forest Industry Pension and LTD Plans are responsible for the management and protection of large amounts of confidential information. All employees are expected to understand the requirements of and act in accordance with provincial privacy laws as well as to adhere to internal controls and policies to ensure confidential information is not revealed to or distributed or discussed with anyone other than as required to perform the duties of the position.

We thank you for your application; however, only successful applicants will be contacted.

HOW TO APPLY

Please forward your resume with cover letter to [email protected] before Friday, October 30, 2026.

Job Types: Full time, Permanent

Pay: $61,548.00-$70,863.00 per year

Work Location: In person

📌 IT SYSTEM SUPPORT (Burnaby)
🏢 IWA-Forest Industry Pension & LTD Plans
📍 Burnaby