Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771

Job Type: Contract

Positions to fill: 2

Job End Date: Nov 01, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155525

Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking environment. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home

-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa

12 month

Must Haves

- 2+ years as an IT Architect or 4+ years of prior Lead Developer experience
- Experience defining solution sets from requirements
- Proficiency with Jira and Confluence
- Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
- Degree or Diploma

Nice to Have

- Contact centre experience including IVR flows, desktop solutions, or telecom
- Experience with Agentic AI solutions
- Amazon Solution Architect certification
- Experience within banking, financial institution, or medical environments

Responsibilities

- Design migration solutions for contact centre environments
- Contribute to AI-related project support activities
- Define solution sets from business requirements
- Present solutions to large stakeholder groups in virtual and in-person settings




- Collaborate with internal and external stakeholders

Our financial services client is seeking a Application Architect II (2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture

Join a team supporting contact centre architecture initiatives within a large banking workplace. This role focuses on architecture support for contact centres, migration design, and AI-related initiatives across platforms including Amazon Connect. The position offers exposure to industry-standard contact centre technologies and collaboration with internal and external stakeholders across multiple business areas.

Contract, Toronto or Montreal Hybrid, : 2 days on site, 3 days work from home

-160 Front Street West Corporate, Toronto, City Centre Tower A - 275 Dundas Street, London, 50 Boulevard Cremazie West, Montreal or 1595 Telesat Court Corporate, Ottawa

12 month

Must Haves

- 2+ years as an IT Architect or 4+ years of prior Lead Developer experience
- Experience defining solution sets from requirements
- Proficiency with Jira and Confluence
- Advanced MS Office usage including Word, Excel, PowerPoint, and Visio
- Degree or Diploma

Nice to Have

- Agile experience
- Contact centre experience including IVR flows, desktop solutions, or telecom
- Experience with Agentic AI solutions
- Amazon Solution Architect certification
- Experience within banking, financial institution, or medical environments

Responsibilities

- Support architecture initiatives for contact centre platforms
- Design migration solutions for contact centre environments
- Contribute to AI-related project support activities
- Define solution sets from business requirements
- Present solutions to large stakeholder groups in virtual and in-person settings
- Collaborate with internal and external stakeholders

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Junior Application Architect(2+ years of experience) to support contact centre migration design and AI initiatives using Amazon Connect and solution architecture 58771 (Ottawa)
🏢 S.I. Systems
📍 Ottawa