Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.What will you contribute? As a Subject Matter Expert (SME) for Fusion Global PAYplus (FGPP), you will serve as the primary technical escalation point for clients operating FGPP in production environments. You will be responsible for analyzing, troubleshooting, and resolving complex production issues, providing expert guidance on system configuration, and ensuring timely resolution of critical client incidents. Working closely with L1, L2, Product Management, QA, and Production Development teams, you will leverage your deep FGPP technical and functional expertise to identify root causes,



implement configuration‑based solutions, and drive positive customer outcomes. This role requires solid customer engagement skills, hands‑on troubleshooting expertise, and the ability to lead technical discussions with both internal and external stakeholders.Responsibilities & Deliverables: Production Support & Issue Resolution Act as the senior technical focal point for client production support related to Fusion Global PAYplus (FGPP). Manage escalations from L2 support teams involving complex technical, functional, and configuration‑related issues. Lead root cause investigations and provide timely workarounds and permanent solutions where applicable. Recreate production issues in non‑production environments to support effective troubleshooting and resolution. Analyze application traces, database records,

📌 Sme- Gpp Payments (Mississauga)
🏢 CAP D+H Shared Services
📍 Mississauga