Join Letsignit as a Technical Support Specialist L1 / L2 in Montreal, QC. Engage with customers, diagnose issues, and enhance product usage through clear support and troubleshooting. This full-time hybrid role involves handling incoming support requests and performing L1 and L2 troubleshooting for Letsignit products.

You'll guide customers through features, resolve technical issues, and contribute to maintaining a positive customer experience. Working closely with teams like customer success and engineering ensures high levels of customer satisfaction. Key Responsibilities:

- Handle incoming support tickets and customer inquiries
- Perform L1 and L2 troubleshooting and diagnosis
- Document solutions and update knowledge base content




- Guide customers through product features and configurations
- Collaborate with teams to improve service quality Requirements:
- Strong troubleshooting skills in email/cloud environments
- Focus on customer satisfaction and skilled communication
- Analytical skills for interpreting logs and issues
- Experience with Microsoft 365 and marketing tools beneficial
- Previous SaaS or help desk experience appreciated Use your technical support skills to drive customer engagement and enhance service at Letsignit.

📌 /Technical Support Specialist (Montreal)
🏢 Letsignit
📍 Montreal