Position: L2 Service Desk Contractor â Hardware & Device Operations Specialist On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is focused on handsâon, onâsite device and hardware operations that support daily Service Desk delivery.

Responsibilities include laptop and peripheral setup, device swaps and refreshes, mobility support, printer and shared device troubleshooting, meeting room support (nonâhearing), and providing physically present technical assistance. Demonstrated experience providing onâsite hardware and device support in a large, enterprise IT environment, supporting end users through deskâside, walkâup, and scheduled support activities Proven experience supporting onboarding and offboarding activities, including device preparation, recovery, reassignment, and coordination with Service Desk or desktop teams Strong experience documenting work and asset movements accurately in an IT Service Management (ITSM) tool (e.g., Ivanti, ServiceNow), ensuring records are complete, accurate, and auditâready Demonstrated ability to work independently on site, while collaborating effectively within a teamâbased Service Desk operating model Strong customer service orientation, with the ability to engage professionally with end users, manage expectations, and resolve issues calmly under pressure Robust verbal and written communication skills, including clear explanation of technical issues to nonâtechnical users Physical capability to lift and move hardware,



including boxed laptops, monitors, and peripherals, as required for deployments, swaps, and inventory handling Experience coordinating with mailroom or facilities teams for shipping, receiving, and internal distribution of IT equipment Availability to work on site in Calgary, five days per week (7.5 hours per day) NiceâtoâHave Qualifications (Assets) Familiarity with asset management practices, inventory controls, and physical stock tracking Experience working within an ITILâaligned Service Desk model, including incident and request handling processes CompTIA A+ (preferred), CompTIA Network+, Microsoft 365 Fundamentals (MSâ900), or equivalent demonstrated experience in enterprise hardware and device support.

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Digital.

Symbiotic

Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: 1) Digital Experts: Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model.

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📌 Service Desk Contractor – Hardware & Device Operations Specialist (Calgary)
🏢 Symbiotic Digital
📍 Calgary