Elevate your technical career as a remote L3 Technical Support Engineer at NETGEAR. Leverage your expertise in enterprise networking and AV solutions to drive customer satisfaction across North America. As part of the Customer Support Services team, you'll serve as the escalation point for technical issues, directly aiding customers while fostering effective collaboration with engineers.

This role focuses on resolving intricate problems related to Layer 2 switching, AV-over-IP protocols, and network management solutions. Your exceptional technical skills will undoubtedly make a significant impact in enhancing the customer experience. Key Responsibilities:

- Serve as a technical escalation point for enterprise networking customers




- Diagnose complex issues in network and AV-over-IP systems
- Collaborate with engineering to resolve issues and provide feedback
- Document solutions and contribute to the knowledge base
- Stay updated on emerging networking technologies Requirements:
- 4+ years in customer-facing technical support
- Robust knowledge of networking protocols and systems
- Experience with NETGEAR or similar platforms
- Excellent English communication skills
- Proficient in network troubleshooting tools Utilize your expertise in networking, technical support, and customer service to excel at NETGEAR.

📌 Support Engineer for Networking & AV (Ottawa)
🏢 NETGEAR
📍 Ottawa