The Customer Success Specialist serves as a trusted partner to Krux customers, helping them successfully adopt and use the platform. This role is responsible for customer onboarding, training, implementation support, troubleshooting, and ongoing relationship management. The Customer Success Specialist works closely with the Sales, Product, and Delivery teams to ensure customers have a positive experience and receive maximum value from Krux solutions. Key Responsibilities Customer Success & Relationship Management Build strong relationships with customers and understand their business needs. Guide customers through onboarding and implementation processes. Serve as a trusted advisor and support customers throughout their lifecycle. Gather customer feedback and share insights with internal teams to support product improvements. Training & Product Support Deliver engaging training sessions, product demonstrations, and walkthroughs for prospective and existing customers. Create and maintain customer support resources, including FAQs, tutorials, and training materials. Identify opportunities for additional product adoption and refer qualified leads to the Sales team. Customer Support & Issue Resolution Act as the primary point of contact for customer support inquiries.



Troubleshoot and resolve customer issues in a timely and professional manner. Document customer interactions, support requests, and implementation activities within the company CRM. Follow up with customers to ensure issues have been fully resolved and satisfaction is maintained. Implementation & Cross-Functional Collaboration Lead software implementation projects for new customers, both remotely and in office when required. Communicate project progress, timelines, and milestones to customers and internal stakeholders. Collaborate with Product, Development, Sales, and Delivery teams to support customer success. Communicate product enhancements, feature releases, and bug fixes to customers. Product Feedback & Reporting Analyze customer-reported issues and enhancement requests. Advocate for customer needs by providing feedback to Product and Development teams. Track and report key customer support and implementation activities. Qualifications Education & Experience Bachelor's degree in Information Technology, Geology, Business, or a related field preferred. Equivalent education and experience may be considered. 3-5 years of experience in Customer Success, Customer Support,

📌 Customer Success Specialist- French (Calgary)
🏢 Integratedcooling
📍 Calgary