Join CAA Club Group as an Emergency Road Service Advisor, providing essential Member support from home. Your role will focus on delivering exemplary customer service while handling urgent inquiries.This work-from-home position requires previous customer service experience, excellent communication skills, and the ability to multitask effectively. You will interact with Members via calls and texts, ensuring immediate resolutions while navigating multiple systems. Joining CAA means advocating for road safety and Member satisfaction across Ontario and Manitoba.Key Responsibilities:Answer incoming calls and texts for member inquiriesProvide first call resolution to Member concernsApply a solutions-oriented approach to problem-solvingManage call flows while accessing multiple screensEscalate complaints through proper channels when neededRequirements:Completion of post-secondary educationMinimum 2 years customer service experienceStrong verbal and written communication skillsKnowledge of Ontario and Manitoba roadwaysHigh-speed internet and dedicated workspace requiredBring your customer service excellence and problem-solving skills to CAA Club Group.

📌 Caa Emergency Road Service Advisor - Remote (Winnipeg)
🏢 CAA Club Group
📍 Winnipeg