Become a vital part of Manulife as a Bilingual Implementation Specialist, managing client implementations and building essential relationships. Ensure streamlined processes for mid case clients while providing bilingual support in English and French.This role focuses on facilitating client implementations in Group Retirement Services at Manulife. You will manage projects, create implementation schedules, and liaise with internal teams to clarify requirements and set delivery dates.
Your expertise in the Group Retirement sector will drive success across various implementation stages while maintaining effective communication with clients and partners.Key Responsibilities:Develop and manage comprehensive implementation schedulesServe as primary contact for clients during implementationCollaborate with teams to clarify project requirementsLead client meetings to coordinate implementation tasksTrack and report on project statuses, escalating issues as necessaryRequirements:Bilingual in French and English for client supportKnowledge of Group Retirement products and systemsExperience with Windows applications (Word, Excel)Robust communication and negotiation skillsAbility to manage 15 to 20 simultaneous implementationsUtilize your bilingual communication abilities and project management expertise to enhance client experiences at Manulife.