Enhance customer satisfaction as the Guest Services Manager at Sandman Hotel Group. This full-time role focuses on delivering exceptional guest service and overseeing front desk operations.In this vital position, you will manage Front Office personnel and ensure that departmental goals align with Sandman Hotel standards. Your leadership will help foster a welcoming setting for guests while developing strong client relationships. Administrative duties and responsiveness to safety situations will be essential components of your role.Key Responsibilities:Check guests in and out of the hotel efficientlyAddress guest questions and transportation needsManage billing processes and payment collectionsProduce timely reports for effective managementMaintain front desk readiness and cleanlinessRequirements:Experience in hotel Rooms Division essentialStrong supervisory skills and judgmentFamiliarity with Microsoft Office SuiteExceptional communication and organizational skillsCapable of effectively handling emergency situationsEffectively lead guest services to ensure high-quality hospitality at Sandman Hotel Group.

📌 Sandman Hotel Guest Services Manager Role (Toronto)
🏢 Sandman Hotel Group
📍 Toronto