Evi Smart helps dental labs run their case workflow through three modules — Downloader, QC, and Case Entry. More and more customers are signing up for multiple modules at once, which makes onboarding more complex: each lab runs its own Lab Management System (LMS) and workflow, and our product needs to be mapped correctly to how they actually work.We're hiring a Senior Solutions Engineer to own onboarding for these complex, multi-module accounts. This person ensures that Evi Smart is scoped and configured correctly against each customer's LMS and workflow from the very first sales conversation through go-live — so onboarding is smooth, on time, and no signed customer is lost along the way.About the Role Evi Smart helps dental labs run their case workflow through three modules — Downloader, QC, and Case Entry. More and more customers are signing up for multiple modules at once, which makes onboarding more complex: each lab runs its own Lab Management System (LMS) and workflow, and our product needs to be mapped correctly to how they actually work.We're hiring a Senior Solutions Engineer to own onboarding for these complex, multi-module accounts.



This person ensures that Evi Smart is scoped and configured correctly against each customer's LMS and workflow from the very first sales conversation through go-live — so onboarding is smooth, on time, and no signed customer is lost along the way.Key Responsibilities Map our product to the customer's LMS and workflow during the sales process, so what gets sold matches what can actually be delivered.Assist Sales with scoping complex, multi-module deals — identifying LMS setup, workflow steps, and requirements that will affect onboarding before the contract is signed.Support demos for complex accounts, tailoring them to how the customer's LMS and lab actually operate.Be the liaison between Sales and Product — when a customer's LMS or workflow doesn't fit how Evi Smart works today, own that conversation and drive it to a resolution.Work with Customer Success to improve the onboarding process and keep customers satisfied throughout.Own and lead onboarding calls for complex, multi-module accounts, ending each call with a explicit next step.Ensure every onboarding is completed within the timeline promised to the customer.Track onboarding status accurately in Hub Spot so leadership always knows where each

📌 Solutions Engineer (Vancouver)
🏢 EviSmart
📍 Vancouver