The Maitre d'hotel reports to the Restaurant Manager. Their role is to coordinate all dining room operations within the restaurant. They assist in supervising the service team and play a key role in guest reception and the overall customer experience.

RESPONSIBILITIES

- Ensure proper service planning based on anticipated guest volume;

- Assist in supervising staff during service;

- Maintain ongoing communication with the kitchen to ensure smooth service operations;

- Support service activities as needed;

- Ensure guest satisfaction during and after service;

- Handle guest complaints when necessary;

- Assist in inventory management;

- Act as the person in charge of the establishment in the absence of the Restaurant Manager;

- Complete all required administrative tasks.





QUALIFICATIONS

- Training in restaurant management, an asset;

- Minimum of three (3) years of experience as a Maitre d'hotel or in a similar position;

- Positive knowledge of restaurant software systems (Micros and OpenTable are assets);

- Strong interest in teamwork;

- Excellent customer service skills;

- Demonstrated leadership abilities;

- Self-motivated with a strong sense of initiative;

- Flexible availability, including days, evenings, and weekends;

- Excellent communication skills in both French and English, spoken and written.

📌 Maitre d'hotel - Benjamin (Montreal)
🏢 Gray Collection
📍 Montreal