Salary Range: $50,000.00 To $55,000.00 AnnuallyJob titleDepartmentBrand, Storytelling & CommunicationsReports toClinical & Content ManagerSalary range$50,000 - $55,000Job typeFull-Time, Permanent, Hybrid working 2-3 days per weekLocationPosting periodThursday, July 16, 2026The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.The Content Coordinator plays a key role in supporting the planning and execution of multichannel content initiatives at Kids Help Phone for all audiences. This role ensures that content is delivered accurately, on time, and in alignment with organizational priorities, brand standards, and audience needs.Working closely with internal teams and external partners, the Content Coordinator helps bring content plans to life by coordinating workflows, supporting collaboration, and maintaining consistency across formats and channels. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilitiesSupports the organization by coordinating multichannel content initiatives for all audiencesCollaborates internally and externally to develop content in line with KHP’s brand and content strategyExecutes on (and may initiate and/or build on) content briefs and plans to deliver on objectives, ensure all content is consistent and delivered on timeLiaise with stakeholders to include their voice in content, coordinate subject matter experts, and coordinate editorial reviews, as requiredContributes to continuous improvement by supporting development, maintenance and optimization of content and discoverability processesCommunicates with internal audiences about content initiatives, including preparing internal communications plansCoordinates French translations of English contentSupports with invoice coding and trackingContent creation & maintenancePublishes multimedia content to digital properties (including websites and streaming platforms), including performing QA, selecting images, and applying KHP brand guidelinesProvides training on content management systems (such as WordPress) and measurement tools to other team membersConducts and coordinates and/or executes remediation of content audits as needed to execute various updates (e.G. program information changes, language updates, publishing notices, etc.)Reporting and analyticsSupports with feedback loops and analysis of key metrics to continually measure, monitor, recalibrate,



and report on content performance using tools such as Google AnalyticsProvides recommendations for content improvement. Supports the team by monitoring rankings, traffic, and engagement trendsSupports the ongoing tracking and analysis of departmental output and outcomes (e.G. Share of Voice, Board reports, Year in Review, Funder reports, etc.)The qualificationsPost-secondary education in a relevant discipline or equivalent work experienceTwo years of relevant work experienceExperience using content management systems (CMS)Demonstrated ability to multi-task, prioritize multiple demands and details, while delivering high-quality work within a fast-paced environmentResourceful and solution-orientedDemonstrated ability to take initiative, work independently, and follow established processesDetail-orientedStrong verbal and written communication skillsSolid understanding of content publishing processesCurious about the evolving digital landscape and a desire to take on new skills and grow professionallyExperience working with / for a youth audience is an assetExperience writing copy is an assetHTML / CSS knowledge is an assetFrench is an assetDon’t meet every qualification listed? Studies often report equity‑deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the "Apply" button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.Ca .Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us.



KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.As such, we welcome applicants from equity‑deserving communities (e.G. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity‑deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:Emergency Travel AssistanceWellness programsRecognition awardsEmployee and Family Assistance Program (EFAP)Candidate verificationThe successful candidate for this prospect will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#J-18808-Ljbffr

📌 Content Coordinator - $50,000 - $55,000 A Year (Winnipeg)
🏢 Kids Help Phone
📍 Winnipeg