At AlayaCare, we’re more than just a quick-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale. You’ll be accountable for team health, technical direction, and delivery : keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

People & Coaching Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR. Provide clear expectations, regular feedback, and career development aligned with our engineering career framework. Performance & Delivery Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).

Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips. Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues. Partner with our reliability and customer teams to triage, resolve, and prevent incidents.

Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.



Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process. Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).

Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data). Represent the team in planning forums, status reviews, and customer‑facing discussions when needed. Technical & Operations ~ Work with senior engineers to define and evolve the architecture for: Visit Verification performance (query patterns, background jobs, pagination, caching).

Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals. Sponsor “safety net” work (e.g., Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place. Bachelor’s or advanced degree in computer science, mathematics, or related fields. ~Proven track record delivering complex projects with multiple stakeholders and dependencies. ~ Hands‑on background as a software engineer; comfortable discussing designs, code, and trade‑offs in systems built with technologies like Python, SQL, and AWS/Kubernetes (or similar stacks). ~ Experience improving reliability: incident response, post‑incident review, and building the guardrails and tooling that reduce incidents over time. ~ Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.



~ Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders. ~ High ownership, empathy, and resilience: comfortable working in a domain with legacy systems, regulatory constraints, and partial migrations. ~ Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset. ~ Experience with feature flagging, modern observability tools, and CI/CD practices is an asset. ~ Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset. ~ Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset. ~ Bilingual in French and English At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families.

Every line of code and every customer interaction contributes to making care more connected, accessible, and human. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Equity in a well-funded, scaling company.

Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. Apply today and be part of a company that makes a real difference in the future of home and community care. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making.

Some initial screening steps may be automated to help identify qualified candidates.

📌 Manager, Software Development (EVV & Escalation Engineering) (Montreal)
🏢 AlayaCare
📍 Montreal