At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.
The Lab
Technician/Medical Office Administrator is a split administrative and laboratory clinical support role supporting both front-desk/clinical operations and basic laboratory workflows.
Medical Office Administrator Duties
Maintain up-to-date patient records in the EMR system (Oscar), including scanning and organizing test results and other documents. Handle administrative tasks such as sending/receiving faxes, making photocopies, scanning documents, and accepting deliveries. Administer patient billing, collect overdue payments, and issue receipts.
Ensure confidentiality of all patient information in accordance with regulatory standards Laboratory Support Duties Collect blood samples from patients. Process the sample using a Laboratory machine as dictated by the guidelines. Determine the best method for drawing blood depending on the specific patient.
Keep accurate records on fluid specimens and tests. Receive training and perform Andrology tasks (Semen analysis, sperm wash, etc.). Keep the phlebotomy cart and station well-organized at all times.
Practice infection control standards while working with patients and equipment at all times.
Diploma in Medical Laboratory Technician or equivalent. Associate’s Degree in Medical Office Administration, or a Bachelor’s Degree in Healthcare Management or another relevant field is an asset. Additional vocational training or certification in a medical field is preferred Current registration with Medical Laboratory Professionals Association of Ontario (MLPAO) Minimum 1 year of Laboratory experience specific to phlebotomy techniques.
Minimum 3 years experience as a Medical Office Administrator preferred. Familiarity with medical terminology specific to fertility care Keen attention to detail when recording patient information, managing medical records, and processing billing Strong customer service orientation to ensure a compassionate patient experience. Adaptable and versatile;
Experience with effective puncture techniques Knowledge of legal requirements about drawing blood, handling fluid samples, and use of relevant medical equipment and materials Vacation Time Health and Dental Benefits This role is an exceptional opportunity for someone passionate about making a significant impact in women’s healthcare, offering a chance to be part of a team that values innovation and compassionate care. Interested candidates are encouraged to apply and help shape the future of women’s health services.