Join Our Team as a Service Coordinator!

At National

Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Service Coordinator to join our team and help us continue our mission of transforming lives through mobility solutions. As a Service Coordinator, the employee requires a solid blend of customer service, technical expertise, and organizational skills to ensure customer satisfaction and efficient services. This is a hybrid role, encompassing detailed service and delivery coordination, working closely with the technicians and delivery drivers, troubleshooting tech issues over the phone and for walk in clients, and occasional deliveries/pick ups as needed.

Customer Service Representative

Greet and assist customers in-store, helping them choose suitable equipment. Provide helpful solutions and set up equipment deliveries to customer homes. Coordinate remote repair services for wheelchairs, lifts, and other medical equipment.

Manage emails, appointments, and client records. Assist with deliveries and pick ups of equipment from client homes, hospitals, and assisted living centers. requires keen attention to detail, in-depth understanding of operating system/software, and strong paperwork and organizational skills. Maintain accurate records of customer deliveries, billings, reservations, and service (work and customer orders).

Complete quotations,



work orders and customer orders accurately for efficient billing. Complete maintenance, service, setup, and repair of NSM-owned equipment for trials and demonstrations by NSM sales and customer service staff. Establish maintenance, service, setup, and repair of customer-owned equipment at branch and customer locations (home or facilities).

Troubleshoot and repair equipment issues for customers, both in-store or on-site, at customer homes. Communicate technical assessment results of customer-owned equipment with other NSM staff, for billing or estimate (quotation) preparation. Develop ongoing knowledge and skills through product literature, in-house training on new products and services and enhance product knowledge and improve equipment and component identification, and by attending manufacturer training courses.

Additional

Support promptly notify the office if running late, and complete in-store duties after appointments. Assist fellow technicians as required, e.g., Experience in service coordination and knowledge of the Okanagan area, stellar customer service skills, and engaged and successful communication. Ability to effectively handle multiple customer calls and in-person customer visits.

Enter and manage information in IT systems, accurately and efficiently. Offer and develop solutions based on clients’ enquiries. Previous experience in customer service for technical items/services. Strong prioritizing, time management, organizational, and scheduling skills.

Proficient in MS Office and other software (e.g., order/inventory systems). Sensitivity to working with customers/others in vulnerable and emotional situations (e.g., discussing palliative care needs, delivering/picking up palliative care equipment) Able to lift heavy equipment, work in confined spaces and bend frequently. RRSP matching program , helping you invest in your future.

Competitive salary, $22- $24 per hour.

📌 Medical Services Coordinator (Vernon)
🏢 National Seating
📍 Vernon