And-Co is a premium coworking and event space in downtown Vancouver, offering 19 private offices, a 60-person event space, a 30-person workshop room, communal kitchens, shared meeting rooms, and full-service amenities including catered lunches, breakfasts, daily snacks, and curated community programming. We’re building a workspace that feels less like an office and more like a place people genuinely want to be. You’ll own the daily member experience: front desk operations, onboarding, community programming, platform management, billing coordination, and everything that makes members feel like And-Co is more than just a place to work.

You’ll work closely with a second Member Experience Coordinator (Operations) who handles the behind-the-scenes facilities, vendors, and team management.

Member

Service & Front Desk Serve as the primary front-facing point of contact: operate front desk reception during business hours, greet visitors, handle phone inquiries, and manage mail and deliveries Oversee the lunch and breakfast service system: manage day-of setup and execution, monitor food quality and presentation, coordinate with the Day Porter on catering station readiness, and gather member feedback resolve or escalate within agreed service levels surface patterns and recommend process improvements to the Operations Coordinator Coordinate member onboarding and move-in logistics: welcome orientations, office setup, access credentials, building access, IT setup, and first-week check-ins Conduct pre-move-in, move-in, and move-out meetings to own the member relationship from the point of contract onwards Coordinate move-out logistics: office inspections, key returns, access deactivation, and deposit processing Facilitate member communications: announcements, building notices,



and community updates Community & Member Engagement Plan and host regular social events that reinforce And-Co’s culture of connection, collaboration, and wellness Own the NPS survey system: design, distribute, and analyse quarterly surveys; Contribute to marketing efforts: own the member newsletter, coordinate asset capture (photo/video), and provide calendar and creative input Communicate any sales-related inquiries or conversations from members to the BD/Sales team promptly Manage the coworking platform end-to-end: member profiles, billing integration, access credentials, booking calendars, reporting dashboards, and automation Process member billing, invoicing, and collections in coordination with the bookkeeper; follow up on overdue accounts with a member-first approach Manage the meeting room booking calendar: resolve conflicts, process payments, assist members with reservations, and keep booking data current Manage office supply and pantry procurement: maintain par levels, place orders, and manage supplier relationships 2+ years of experience in a front-facing hospitality, community management, or customer experience role — ideally in coworking, hotels, premium retail, or member-based organisations ~ Genuine warmth and a service-first instinct;

Experience with community programming or event planning — you’ve organized events, measured engagement, and iterated based on feedback ~ Comfortable with technology platforms: coworking software, CRM systems, billing tools, and Google Workspace ~ you can draft a professional email, a fun newsletter, and a clear member announcement with equal ease ~ Photography or social media content creation skills Experience with billing, invoicing, or basic financial administration Serving It Right certification (or willingness to obtain) Familiarity with NPS surveys and member satisfaction measurement Market-competitive salary with benefits for a growing, well-funded operation Professional development support and room to grow as And-Co scales

📌 Member Experience Coordinator (Concierge) (Vancouver)
🏢 Arpeg
📍 Vancouver