AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.What You’ll Do:Manage multiple incoming streams of support request coming in via software,phone, email, and internal requestsCoordinate with internal and external stakeholders as needed to address morechallenging cases and ensure a long-term solutionWork internally across multiple departments to ensure and support the delivery ofa world class customer experience to include sending customer feedback to ourProduct teams.Willingness to pick up the phone and dial customers within short notice toaddress issues before they grow in scopeBuild a strong, trusting relationship with all customer and internal stakeholdersthrough fluid and timely communicationIdentify opportunities to proactively address potential challengesMeet case and customer response time quotas alwaysUtilize numerous software tools to accurately diagnose problems and proceedwith the correct solutionPromote customer loyalty through customer recognition initiativesOther responsibilities as directed by AssetWatch Support ManagerWho You Are:2+ Years of some form of technical support or equivalent experience2+ Years of customer service interaction, in person or virtualBilingual in English and SpanishExperience with high volume support ticketing systemsExperience with CRM platforms (Salesforce strongly preferred)Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)The base salary range for this full-time position is posted below, plus equity and perks. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.AssetWatch Salary Range (US)$58,000 - $60,000 USDWhat We Offer:Competitive compensation package including stock optionsComprehensive benefits including retirement plan matchOpportunity to make a real impact every dayWork with a dynamic and growing teamUnlimited PTOWe have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.Where are you currently located? * Select...Are you legally authorized to work in the United States? * Select...Will you now or in the future require sponsorship for employment visa status (for example, H-1B visa status)? * Select...If sponsorship is required, please list sponsorship needs: *#J-18808-Ljbffr

📌 Customer Support (Chat-Based) – Remote, No Phone Calls | Canada - $58,000 - $60,000 A Year - Remote (Winnipeg)
🏢 AssetWatch
📍 Winnipeg