Enhance technology support as an Analyst for End User Support Services in a 24/7 environment. Leverage your desktop support skills to ensure continuous system reliability.This role focuses on providing top-notch operational expertise in preventive maintenance and incident resolution within the end-user computing setting. You will assist with system upgrades and projects, ensuring a smooth end-user experience. Additionally, deliver white-glove service to VIP stakeholders while documenting and resolving complex technical issues.Key Responsibilities:Ensure system availability through effective incident resolutionCollaborate with teams on technology initiativesFulfill requests for hardware and software supportSupport the implementation of office technology solutionsMaintain hardware inventories accuratelyRequirements:Degree in IT, Computer Science, or related fieldThree or more years in end-user supportCustomer-focused with strong interpersonal skillsKnowledge of service desk tools like ServiceNowAbility to communicate effectively in French and EnglishBring your expertise in desktop technologies to bolster user support and services.

📌 Analyst For End User Support Services (Mount Royal)
🏢 Dollarama
📍 Mount Royal