Job Title:Lead Dental Treatment CoordinatorLocation:Downtown Vancouver - Transcend Specialized DentistryPosition Type:Full time (4-5 days/week)Hours:8:30 AM - 5:30 PM (No evenings or weekends, unless of interest)Compensation:$79,000–$91,500 annual salary (equivalent to $38–$44/hour) depending on experience and qualifications, plus quarterly performance bonusesWho We AreWe are an upscale multi-specialty dental practice with specialists in prosthodontics, periodontics, and orthodontics, and a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.The RoleThe Lead Treatment Coordinator owns the patient journey from consultation to scheduled treatment across all three of our specialties. This role is responsible for building treatment plans, presenting them with clarity and confidence, addressing patient questions and concerns, and guiding patients toward the decision that's in their best interest.This is a newly dedicated function — taking over treatment coordination work currently distributed across our clinical team. The Lead TC will centralize and standardize how we present care, build the systems and follow‑up cadences that support our patients post‑consult, and own case acceptance as the primary success metric.Key ResponsibilitiesTreatment Plan Development & PresentationBuild complete treatment plans during or after consults, in close coordination with the clinical teamPresent treatment plans to patients clearly and confidently across prosthodontics, periodontics, and orthodonticsDiscuss clinical rationale, treatment sequencing, and expected outcomes in language patients understandAddress questions and objections thoughtfully, helping patients arrive at the decision in their best interestCollaborate with the clinical team on phased or alternative treatment options when appropriatePatient Follow‑Up & ConversionFollow up with patients post‑consultation through structured outreach (calls, emails,



texts)Hold treatment discussions and re‑presentations as neededTrack every patient through the consult‑to‑start journey — ensure no patient falls through the cracksContinuously work to improve case acceptance ratesFinancial Coordination & InsuranceWalk patients through fees, payment options, and treatment sequencingCoordinate with the receptionist team on insurance pre‑authorizations, claim submissions, and patient inquiries (we are a non‑assignment practice)Help patients understand their coverage, deductibles, and out‑of‑pocket investmentDiscuss financing options where applicableScheduling & Treatment StartSchedule patients into their treatment appointments and coordinate the start of careEnsure smooth handoffs to the clinical and administrative teamsMaintain accurate records of each patient’s status, decisions, and follow‑up actions‘Lead' ResponsibilitiesCentralize and standardize the treatment coordination function across all specialtiesBuild and refine scripts, presentation templates, and follow‑up sequencesMeasure and track case acceptance and other KPIs, and report on performanceIdentify and implement improvements to the consult‑to‑start workflowAs the function scales, lead and develop the broader treatment coordination teamQualificationsMinimum 2 years’ experience in treatment coordination, clinical dentistry (e.G., CDA), or a high‑end consultative sales or patient advisor roleClinical dental background strongly preferred — ability to discuss restorative, surgical, and orthodontic treatment with confidence. That said, for the right candidate who demonstrates the qualities we’re looking for,



we’re open to providing training on the clinical knowledge aspectDemonstrated track record of converting consultations into scheduled treatmentExceptional interpersonal, written, and verbal communication skillsComfortable leading financial conversations and discussing investment in careTech‑savvy — comfortable working with Google Sheets or Excel, Gmail, Google Drive, or similarOutstanding proficiency in EnglishIdeal Candidate QualitiesConfident, articulate communicator who can guide patients without pressureGenuinely patient‑first — focused on the right outcome for the patient, not just the closeOrganized professional who can identify patterns and implement improvementsDetail‑oriented with excellent follow‑throughComfortable owning measurable outcomes and being held accountable to themTeam player who contributes to a culture of excellenceComfortable working in a fast‑paced, high‑performance environmentBenefitsQuarterly performance bonuses tied to case acceptance and treatment scheduledHealth Spending AccountLifestyle Spending AccountGroup RRSP with employer matchComplimentary dental care at TranscendBranded uniform allowanceCovered parkingComprehensive training and onboarding programOngoing professional developmentTenure‑based growth — benefits, RRSP match, and time off increase with tenurePotential for growth into more senior rolesOur Ideal CandidateYou are a confident, warm communicator with strong clinical understanding and natural advisory instincts — but you lead with the patient’s best interest, not the close. You believe great treatment coordination is about helping patients say yes to care that genuinely improves their lives. You take ownership of outcomes, love measurable results, and thrive in a quick‑paced, upscale environment. You’re coachable, organized, and committed to building something excellent.We’re looking for someone who embodies excellence, warmth, professionalism, and helpfulness in every patient interaction, follows through diligently, and contributes to a positive team environment.#J-18808-Ljbffr

📌 Lead Dental Treatment Coordinator (Vancouver) - C$79,000 - C$91,500 A Year (Winnipeg)
🏢 Transcend Specialized Dentistry
📍 Winnipeg