Job Type: Full-Time Vacancy Status: This posting is for an existing vacancy The Mortgage Retention Specialist supports Alterna’s Retail division by providing its membership with excellence in service and advice pertaining to residential mortgage financing and where possible identifies opportunities for referrals to its retail division for personal loans, locs, account packages, investment and wealth management products and services. The mortgage Retention Specialist is responsible for the entire mortgage renewal journey with a goal of retaining and growing the mortgage business. They are responsible for outreach and connection of their book of business with a goal of upselling identifying additional opportunities and deepening member relationships.

Responsible for ensuring retention of existing mortgage business within a specified target rate Shall adhere to established risk management practices throughout the mortgage renewal and retention process. This includes assessing member circumstances for financial suitability, ensuring compliance with regulatory requirements, and escalating any identified risks Ability to up sell and cross sell through opportunity spotting additional member solutions including credit, investment and banking products and services and achieving assigned sales targets Accountable for ensuring mortgage business remains with Alterna by negotiating and offering competitive rates Excellent understanding of all Alterna credit and deposit products Subject matter expert in loan and mortgage solutions with strong knowledge of industry and competition Completion of the monthly mortgage renewal lists including automatic renewals as well identifying opportunities to increase member mortgage balances by assisting members with residential mortgage refinancing requirements. Effective management of member requests for mortgage payouts and mortgage information Understands and adheres to all regulatory and audit requirements Provides education and advice to members on transactional banking and investment and credit situations Targets and goals achieved as per annual performance agreement.

Willing to work flexible schedule that may include evenings (to 8:00pm) and Saturdays Bilingual (English & French) Preferred ~ 5 years of credit granting/recommending experience for loans, lines of credit and residential mortgages ~ Experience and knowledge of the mortgage brokerage industry ~ Excellent analytical and creative problem-solving skills to systematically identify analyze and resolve complex member issues/problems ~ Developed writing skills sufficient to communicate detailed factual information to members and various department or partners ~ Extensive knowledge of processing and procedures loans and mortgages ~ Sound knowledge of various computer applications including Excel, Word, Wealthview ~ Proficient use of financial planning calculators ~ Expert knowledge of Mortgage products, payments Alterna Savings and Credit Union Limited (Alterna)



has delivered The Good in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels.

Members and customers also benefit from an industry-leading online brokerage and investment management services. ca , X , Facebook , Instagram , or LinkedIn . We are incredibly proud of our corporate culture, embodying our core values: the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

📌 Mortgage Broker Intern (Ottawa)
🏢 Alterna Savings
📍 Ottawa