Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. We’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated.

In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality. You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.

Starting Rate: $26.21 per hour Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following: Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners. Build long-term relationships with repeat guests and travel partners Book and enter room reservation requests using the Property Management System Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed. Monitor reservation accuracy, billing details,



and pre-arrival communications Proven experience handling high-net-worth or VIP clientele Strong understanding of luxury hotel brands, destinations, and global travel trends High emotional intelligence and cultural awareness Proficiency in reservation systems Opera Cloud &

• Microsoft Office applications is an asset. Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision &

• Dental) including extended perks like

• Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

• Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper &

• Whistler Discounts while using our resort’s Food &

• Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements : The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

📌 Multi-Property VIP & Luxury Reservations Specialist (Banff)
🏢 AccorHotel
📍 Banff