Step into the Front Office Manager position at Le Nouvel Hotel, part of Tidan's esteemed group, located in vibrant Montreal. Your leadership will drive excellence in customer service and team performance.Reporting to the General Manager, you will oversee all front office personnel, including reception and concierge teams. Your focus will be on enhancing guest relations and resolving complaints swiftly while ensuring your department meets its financial targets. Collaborate with various hotel departments to improve service delivery consistently.Key Responsibilities:Lead and manage daily front desk operationsFoster cooperation and trust among team membersResolve customer issues and maintain service qualityEnsure all operational policies are followedAnalyze feedback for continuous improvementRequirements:Proven leadership and management capabilitiesBilingual in French and English for guest relationsExpertise in customer service and hospitalityAbility to prioritize tasks in a rapid-paced settingKnowledge of PMS systems, especially OPERALeverage your skills in customer service and operations management at Le Nouvel Hotel, making a lasting impact on guest satisfaction.

📌 Montreal Front Office Leadership Role
🏢 Le Nouvel Hotel Montreal
📍 Montreal