Enhance IT support capabilities as a Bilingual Enterprise Technology Analyst. You will provide pivotal remote and in-person assistance across all CFP locations, ensuring optimal performance of user computing environments.Columbia Forest Products seeks a skilled Enterprise Technology Analyst with 3-5 years of relevant experience. The role demands a solid command of Windows 10/11, Office 365, troubleshooting, and providing technical solutions. Collaborating with cross-functional teams, you'll implement projects, manage tickets, and help maintain IT equipment.Key Responsibilities:Provide remote support across all CFP locationsDiagnose and resolve hardware and software issuesLog support requests accurately and timelyCollaborate with IT support teams for escalated issuesMaintain documentation and develop training materialsRequirements:3-5 years of relevant IT experienceBilingual in English and FrenchProficient in Microsoft Office and troubleshooting IT systemsFamiliarity with TCP/IP, DNS, and Active DirectoryAbility to travel domestically and internationallyBring your technical expertise and problem-solving skills to support Columbia Forest Products and enhance their IT infrastructure.