PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s values and strategy. This role drives the pet parent experience through loyalty and promotions, overseeing safety and store cleanliness, merchandising, and associate engagement.
This position requires leadership experience, strong communication, and a willingness to work a full time schedule including evenings and weekends.
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📌 Retail Experience Leader - Pet Care & Service (Ottawa)
🏢 PetSmart
📍 Ottawa
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