Job Overview

We are seeking a dynamic, highly organized, and customer-focused Office Administrator to join our team in the hot tub and spa industry! In this important role, you will help keep our daily operations running smoothly while providing exceptional service to customers looking to enhance their backyard and relaxation experience.

As a key member of our team, you will coordinate hot tub deliveries, manage customer inquiries, and support our sales and service departments. Your positive attitude, attention to detail, and strong organizational skills will help ensure every customer enjoys a seamless experience, from purchasing their hot tub to ongoing maintenance and service.

The ideal candidate is proactive, tech-savvy, and enjoys working in a fast-paced environment where customer satisfaction and teamwork are top priorities.

Responsibilities

- Front Desk & Customer Service: Answer incoming calls and emails, greet customers, respond to inquiries, and provide friendly, professional assistance with hot tub products, services, and general questions.
- Delivery Coordination: Organize hot tub deliveries and installations, communicate with customers regarding delivery schedules, and coordinate with delivery teams to ensure everything runs smoothly.
- Administrative Support: Perform general clerical duties, maintain organized digital and paper records, process paperwork, and ensure the office operates efficiently.
- Customer Records & Data Entry: Maintain accurate customer information, service histories, warranties, invoices, and appointment details.
- Sales Support: Assist the sales team with customer follow-ups, order processing, product inquiries, and administrative tasks related to hot tub purchases.
- Parts & Inventory Support: Help track service parts, accessories, and hot tub supplies, and assist with ordering and inventory records as needed.
- Communication & Follow-Up:



Contact customers regarding upcoming appointments, service updates, delivery details, and post-service follow-ups to help ensure a positive customer experience.
- Office Organization: Maintain a clean, organized, and welcoming office environment while managing supplies and supporting daily business needs.

Qualifications & Requirements
- Previous experience in an office administration, receptionist, or customer service role.
- Excellent organizational skills with the ability to multitask and prioritize in a busy environment.
- Robust communication skills and professional phone and email etiquette.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as familiarity with Google Workspace.
- Accurate data entry skills and strong attention to detail.
- A customer-first attitude and the ability to handle questions, concerns, and scheduling changes professionally.
- Ability to coordinate multiple appointments, deliveries, and service requests efficiently.
- Comfortable learning about hot tubs, spa products, water care, maintenance services, and related accessories.
- Ability to handle confidential customer information with discretion.
- Previous experience in the hot tub, pool, spa, home improvement, or service industry is an asset.
- Experience with scheduling software, inventory systems, or customer relationship management (CRM) platforms is an asset.

Why Join Our Team?

Join a team dedicated to helping customers create their own backyard oasis! As our Office Administrator, you'll play an essential role in delivering an outstanding customer experience, supporting our technicians and sales team, and keeping our hot tub and spa operations running efficiently.

If you're organized, friendly, solution-oriented, and enjoy helping people, we'd love to hear from you!

Pay: $24.00-$26.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Office Administrator (Edmonton)
🏢 WOS Edmonton
📍 Edmonton