SHARE THIS JOB:Regional Operations ManagerLocation: Etobicoke, ONType: Full-timeDescription:JOB TITLERegional Operations ManagerREPORTS TOVice President OperationsJOB ID #JD-FLT-05DEPARTMENT CMW PropertyABOUT USCanadian Mobile Wash offers leading expertise in Canada wide Commercial properties, Parking lots, pressure washing, cleaning, disinfecting and sanitization services. We specialize in cleaning services for all Commercial and industrial properties. Our focus is on the customer’s brand, driving value through clean and safe Commercial Properties that support a quality image for their company. We strive to exceed our customer’s expectations each and every time with seamless delivery of commercial washing services.We are looking for highly driven, extremely motivated, and dependable individuals who are ready to take the next step in their career and carve their path to success. You will be in the driver’s seat of your success as a member of a growing business with a vision to be number one in the eyes of our customers.Nature & Scope:The regional operations manager is responsible for overseeing and supporting all of the fleet washing and sanitization business operations on a day to day basis, including staff management, scheduling, product inventory, asset allocation and local compliance. The regional operations manager is also responsible for ensuring quality cleaning services of vehicles and sites in accordance with company and customer requirements. Additionally, the regional operations manager will continuously ensure that customer service remains the number one priority and work diligently to build solid relationships with customer contactsMajor Accountabilities:Build and manage a regional team of dedicated specialistsTrain, develop and motivate staff to ensure productivity and efficiencySupport and maintain the company culture of trust, unity, accountability, and excellenceEstablish regional business plans, objectives and implementation strategies including process flows, organizational structure, budgeting,



resource allocation and productivity-tracking and improvementsManage the regional business unit budgets including forecasts and expenditure plans as well as overhead costs spendEnsure staff are providing exemplary customer service to all customers at all timesAdjust and adapt operations to meet the customers schedule and business requirementsManage all customer concerns and keep management promptly informedReport all operational non-conformances to the Vice President, OperationsPrepare preventative action plans when required to address operational quality concernsEnsure operational work orders are completed and accurate each day to support the back office billing departmentThoroughly and accurately complete all paperwork and systems CRM updates that support field operations and trackingManage inventory of supplies and establish a relationship with suppliers to assist the inventory management process and cost allocationEnsure equipment including but not limited to the company trucks, pressure washers, temperature monitors are all in excellent working order at all times Ensure fuel levels are consistently reviewed for each company asset to minimize downtimeDevelop and modify processes as required to ensure effective, efficient, and safe operationsPromote a safety first mindsetCommunicate with customers regarding their fleet and sites (via email, phone or in person) - Promote the Canadian Mobile Wash brand at all times. Be ready to speak to potential customers at any timeEffectively communicate with both external and internal contactsDevelop and maintain professional relationships with all customersProvide oversight and assistance to mobile wash specialist to ensure seamless operations, including but not limited to:Cleaning vehicle interiors and exteriors in compliance with all company standards and client requestsOperating pressure washers, vacuums, and other equipment to meet service expectationsUsing cleaning, protectives, and other agents to maintain and enhance vehicle and site appearancePreforming inspections and keeping a complete,



accurate record of customer vehicle and site cleaning and conditionsCarry out mobile wash duties in accordance with all safety regulationsJoin the Canadian Mobile Wash Leadership Team and participate in regular leadership meetings to discuss companywide subjectsOther duties as assigned by managementEducation & Experience:Broad knowledge and training in the fields of business administration, sales, marketing, operations, or similar vocations2+ years of supervisor experienceStrong track record of successStrong negotiating skills with customer-centric approachAbility to interpret financial data and manage a budgetAbility to travel and possess a valid class 3 driver’s licenseSelf-starter with a strong work ethic and flexibility to adapt to rapid changeWell-organized, quick to respond and highly customer focused.Specific Skills:Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlinesAttention to detail and excellent customer service, communication, and interpersonal skillsGood analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projectsDynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needsStrong interpersonal and leadership skillsDependable, punctual, proactive, and enthusiastic about learning and using new skillsStrong organizational agility; ability to manage teamsthrough change and lead by exampleFlexibility in working different shifts as required to meet customer requirementsAbility to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periodsWillingness to comply with company policies and uphold standards of service qualityAbility to perform all technical duties involved for successful execution of wash servicesExcellent communication skills, verbal and written in EnglishExcellent phone etiquetteThis position requires a significant degree of self-starting and independenceWHY YOU'LL LOVE WORKING FOR CANADIAN MOBILE WASHYou’ll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedbackYou’ll have tons of autonomy and responsibility; we have a results-driven environmentYou’ll learn more than you thought was possible; our team is deeply invested in personal and professional growthThe career growth opportunities are endless at a successful, high-growth company#J-18808-Ljbffr

📌 Regional Operations Manager (Toronto)
🏢 Canadian Mobile Wash
📍 Toronto