**Role Overview**We are looking for a customer-focused Service Desk Analyst to provide technical support to our end user community across multiple platforms/locations. You will be responsible for diagnosing and troubleshooting technical issues, assisting with software and hardware installations, and providing exceptional customer service. The successful candidate, and member of our exceptional service delivery team, is an experienced technical problem solver, a great communicator, and self-motivated individual. This an onsite contract role based out of Vancouver, BC.**Responsibilities** the first point of contact for end users/customers seeking technical Develop, maintain, and contribute to QuadReal's knowledge repository including but not limited to the publication of knowledge articles / knowledge sharing / Standard of Procedure / User guide / training materials etc. Function as subject matter expert for assigned support and technical domains to provide outstanding user experience. Maintain knowledge and awareness of department and corporate policies, procedures, standards. Maintain technical knowledge for current support responsibilities and emerging technologies. All other duties as assigned. **Experience and Qualifications**With at least 2 years of experience, direct engagement experience with end users, including providing technical support, answering queries, and delivering clear communication via phone, email, or in-person interactions.



With at least 2 years of experience supporting and troubleshooting within the Azure Portal for user management and cloud service issues. With at least 2 years of experience in managing and resolving issues in Microsoft Teams (call, chat, meeting functionalities), SharePoint (user access), and Exchange Online (mailbox management, troubleshooting). With at least 2 years of experience, familiarity with navigating and utilizing various Azure-related portals for monitoring, reporting, and basic configuration tasks. With at least 2 years of experience with Office 365 support and admin portal experience. With at least 2 years of experience supporting and troubleshooting meeting room equipment, specifically Crestron systems, including audio-visual setups and control interfaces. With at least 2 years of experience, experience supporting printers and other peripherals. With at least 1 year of experience, experience with ServiceNow for incident management, ticketing, and workflow processes. Nice-to-have: Experience with Meraki and SolarWinds for network management and monitoring. Ability to work in a fast-paced, high-volume, customer-centric, and continuous improvement setting. Provide onsite services minimal 5 days/week during business hours, or as required to meet business and Service Delivery requirements. May be required to work a modified workday(s) or week(s) to meet business and Service Delivery requirements. *This job posting is for an existing vacancy within our organization.**The expected annualized base salary range for this role is $65,000 - $75,000.*#J-18808-Ljbffr

📌 Service Desk Analyst - C$65,000 - C$75,000 A Year (Toronto)
🏢 QuadReal
📍 Toronto