NOTE: This is a 6 month temporary position.Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship."What makes Absorb special is how genuinely we show up for each other. You'll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow." – Kim Jorgensen, Director - Financial OperationsIf you love learning new things and problem-solving, you may be a great match for the Billing & Collections team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we're the first line of defense when it comes to solving billing and collection issues with our clients. If you're great with numbers and have the initiative to investigate the root of the problem, then you'll love being on this team!What you'll do:Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mailRespond to customer inquiries via automated ticketing systemConduct Zoom meetings with customers to clarify invoicing issuesPerform customer and internal account reconciliationsEnsure all customer accounts are in adherence with the company collection policyPost customer payments by recording credit card transactions and entering them into the accounting softwareReconcile the accounts receivable ledger to ensure that all payments are accounted for and properly postedVerify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments,



and customersResolve and validate deductions by entering adjusting entriesWork with other departments to solve accounts receivable issuesProactively suggest process improvements that add value to the billing and collections processAssist with other accounting duties/projects as requiredWhat you'll bring:2+ years of experience in a Billings role.2 + years of experience in collections.High degree of accuracy and attention to detailExemplary interpersonal skills and exceptional verbal and written communication skillsExcellent time management and organizational skillsWell organized and able to handle multiple tasks quickly and accuratelyHigh energy, flexible and has a willingness to take initiativeDemonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balancesTechnologies we use:AbsorbLMS, Zendesk, Zuora, SalesforceAre you ready to become an Absorber?What we offer:Fully remote-first work with flexible work arrangementsComprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of locationNew Hire Equipment Allowance and monthly Flex Allowance to support your successEndless opportunity for career growth and internal mobilityEmployee driven DE&I programsWho are we?Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.



Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.Our values are simple:We achieve exceptional results by genuinely caring about each other and the work we doWe're united, and we grow through our commitment to elevating continual learning!AI @ AbsorbWe believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we're redefining what's possible. We take an AI‐first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a protected and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected] candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

📌 Billing Operations And Collections Analyst ( Temp Contract) (Moncton)
🏢 Absorb
📍 Moncton