Sales Full-Time Senior Manager, Sales Process & Administration When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. Aligned with Mattamy’s mission to deliver the Best Homeowner Experience, the Online Buyer Experience Specialist supports and promotes online initiatives while engaging prospective homebuyers to showcase Mattamy homes and communities, generating high ‑ quality leads and supporting sales performance.

Achieve appointment ‑ setting and lead ‑ generation goals that support online initiatives and overall sales performance. Serve as the first point of contact for online interactions - emails, live chat inquiries, and other customer communications. Deliver an exceptional homebuying experience aligned with company standards and customer satisfaction goals.

Qualify prospects and provide accurate, timely information on communities, ho me features, pricing, and amenities. Effectively utilize CRM tools to manage leads, track activities, and plan follow ‑ up communication. Engage with leads through live chat platforms to respond to inquiries and support the sales process.

Leverage available sales and marketing resources to support and achieve community sales goals. Promote the Mattamy Homes brand, including the quality, design, construction standards, and customer service reputation. Attend weekly sales meetings and travel regularly to onsite communities to build strong relationships with the sales team.

Maintain ongoing communication with sales leadership and the marketing team to ensure alignment on sales objectives and upcoming initiatives. Conduct market and competitive research, including analysis of local competitors and online marketing activity, to identify trends and opportunities. Update and maintain the Mattamy Homes website daily, ensuring accuracy and timely corrections.





Support multiple functions on an as-needed basis, serving as backup for administrative, sales, and marketing activities. Minimum 2+ years of experience in sales, marketing, customer service, or a related customer ‑ facing role . Solid proficiency with CRM systems, digital communication tools, and Microsoft Office (Outlook, Excel, Word);

experience managing online leads preferred. Demonstrated ability to engage and influence prospective customers through phone, email, live chat, and digital platforms. Excellent verbal and written communication skills with a strong customer ‑ centric mindset.

Highly organized with strong time management, planning, and follow ‑ up skills in a fast ‑ paced environment. Digitally savvy, with working knowledge of social media platforms and online marketing channels. Proven ability to multitask, prioritize effectively, and work independently with minimal supervision.

Comfortable working a flexible schedule, including evenings and weekends (Saturday/Sunday), as required. Bonus points ~ Able to use Adobe Photoshop/Illustrator This role will work on a 5 day per week schedule on a rotating basis to cover the sales office operation and be located in the sales office. You will also be eligible to participate in Mattamy’s annual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

If you’re the right candidate, we’ll help you learn and grow. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

Mattamy Homes

Canada is committed to providing accommodation for people with disabilities. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way.

📌 Online Buyer Experience Specialist (Ottawa)
🏢 Mattamy Homes
📍 Ottawa