By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer

Experience at Brex Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

As Brex

Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

This role will be fully remote and based in Vancouver.



There will be some in-person training required in our Vancouver office. Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat Compose thoughtful, personalized responses for a variety of customer requests Triage incoming requests and spot trends in customer issues to flag for the rest of the team Provide customer feedback to internal teams to improve our product and support experience Make active contributions to help achieve team goals and successes Flexibility to work within the Support team's hours of Operation (8am - 5pm PST, weekdays and weekends) Passionate about customer support and about the role it plays in making a customer-centric team successful Ability to communicate technical problems in a transparent and tactful way Empathy, diplomacy, tact, and poise under pressure when working through customer issues Comfort with and enthusiasm for using AI tools in a customer support environment Bonus points Bachelor's degree Prior experience in a customer-facing role, ideally in a support function Experience with AI-powered customer service tools Willingness to work overtime The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour.

However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

📌 Online Support Specialist (Vancouver)
🏢 Brex
📍 Vancouver