- Troubleshoot hardware, software, network, and connectivity issues.
- Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
- Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
- Document incidents, service requests, and activities in the ticketing system.
- Coordinate with remote IT teams for issue resolution.
Requirements:
- 2+ years of onsite/desktop/field IT support experience.
- Robust troubleshooting and communication skills.
- Hands-on experience with hardware, Windows, peripherals, and basic networking.
- Ability to work independently at a client site.
📌 Onsite IT Support Engineer – End User Support & Smart Hands (Vancouver)
🏢 Teceze USA
📍 Vancouver
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