Become a key part of Top Aces as an Onsite IT Support Technician, providing essential technology assistance for 120 users. This hands-on role focuses on customer service and quick issue resolution. Top Aces is seeking a skilled IT Support Technician for direct onsite support.
In this role, you will troubleshoot issues with laptops, desktops, and mobile devices, focusing on end-user technology. Solid collaboration with the IT team is essential for managing incidents and maintaining a seamless user experience. Key Responsibilities:
- Provide deskside support to approximately 120 users
- Troubleshoot hardware, software, and network connectivity issues
- Install and configure IT equipment according to company standards
- Manage service requests through the ticketing system
- Assist with onboarding and offboarding processes Requirements:
- Technical diploma in IT or equivalent experience
- 4 to 6 years in IT support roles
- Strong troubleshooting skills for various technologies
- Customer service focus in onsite support environments
- Availability for after-hours support rotation Utilize your technical skills to enhance user experience at Top Aces, supporting military readiness training initiatives.
📌 Onsite IT Support Technician Top Aces (Saguenay)
🏢 Top Aces
📍 Saguenay
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