Job DescriptionThe incumbent is expected to have hands‑on experience in latest web‑based IT tools such as WordPress, Zoho, MS Office, BI and SalesForce along with ability to use a variety of tools for business intelligence, client services and project management.The Professional Services Manager (IT & Business Development) will work under direct supervision of the Director ensuring smooth coordination between the Technical Assistance Team and the Project Team. He/she will be responsible for keeping track of activities, reporting, and managing day‑to‑day ad‑hoc concerns that may arise. He/she is expected to support in ensuring internal assurance procedures and compliances.Summary of FunctionsProject ImplementationBusiness Development and Resource ManagementProject Monitoring and Reporting (Delivery and Performance)Stakeholder Management, Coordination and LiaisonKnowledge Management and InnovationTechnicalProject ImplementationPreparation and maintenance of project briefs, including internal and external project reports.Coordinate information flows and oversee document control procedures.Coordinate assigned delivery of work packages and take responsibility for progress.Coordinate and liaise with the Director on the implementation progress.Identify and elevate to the Director any deviations from the plan and update plans.Work with the Director to identify and manage risks.Maintain and update implementation plans.Identify continuous improvement and document lessons learned.Provide strategic input into the development and refinement of project plans, informed by experience at client‑level and coordination with multiple stakeholders.Contribute to the development and operationalization of project delivery models in coordination with multiple stakeholders.Resource ManagementThrough online and offline research identify potential market bases to grow and enhance business.Maintain all supporting project financial and resource documents for audit,



taxation and review processes.Monitor project budget and financial expenditure and all administrative procedures in line with the work‑plan.Facilitate processing of direct payments and advance requests and prepare project budget revisions.Manage the preparation of financial reports including developing financial monitoring and reporting formats.Monitor budgets, cash flow and reporting on expense obligations to ensure that deliverables are met.Conduct resource analysis to manage and calculate any shortfalls and over‑expenditures.Coordinate vendor communications, meetings, and reports as necessary.Project Monitoring and Reporting (Delivery and Performance)Support implementation of approved project plans (including the establishment of milestones) under the guidance of the Director.Provide substantive inputs for the development of project strategies and schedules and manage work packages.Provide strategic and substantive inputs based on years of experience leading multi‑partner reports, ensuring alignment with organizational goals and client expectations.Manage information flow by keeping, circulating and archiving detailed project notes and records.Supervise, monitor, evaluate and document performance of service providers delivering to project priorities.Ensure timely and quality submission of reports as identified in the project agreement as per the agreed template, through coordinating inputs and drafting reports related to project activities.Coordinate responses to the feedback and questions received from the clients.Provide content quality assurance, thorough editing, and data verification of all information products produced under the projects.Facilitate development of information flow and file maintenance procedures to achieve maximum clarity and efficiency in information access and use among all eligible stakeholders.Ensure contributing to building effective relationships with clients on a continuous basis, attending online or onsite meetings, drafting minutes, contributing to new project proposals with compilation of relevant lessons learnt,



and analysis of relevant information.Identify and anticipate in a timely manner any potential issues which may impact adversely the organization’s reputation as a service provider of choice, and alert relevant personnel to ensure mitigation.Conduct project site visits as needed.Stakeholder Management, Coordination and LiaisonEstablish a solid working relationship with the clients and other relevant key stakeholders.Support the Director in communication between the project and the clients.Manage communications with stakeholders and ensure stakeholders are aware of project activities, progress, exceptions and are in a position to accept handover products/services.Support the Director to advise the client(s) on issues that may impact the achievement of their outcomes.Knowledge Management and InnovationEncourage routine and effective capacity building activities to build the long‑term and sustainable capacity of client staff.Document case studies, lessons learned and best practices.Contribute to the oversight of lessons learned procedures, ensuring that lessons learnt are documented and shared in a timely and appropriate manner.Establish a Communities of Practice for future reference.TechnicalCover the technical project implementation phases through web‑based and online tools including but not limited to WordPress, Joomla, PowerBI, SalesForce and more.Prepare technical documentation for clients.Transfer technical knowledge and development to other stakeholders.RequirementsA master’s degree.Fluency in English listening and speaking.At least 10 years of experience in partnership development and client management.Preference will be given to those having international experience/exposure.Ability to adjust with flexible time zones based on client needs.Ability to travel on short notice for business development and client orientation.Robust commitment to accommodate pressing time schedules to meet project deadlines.Working hours 40 per week.Technical skills needed software which are open source such as WordPress, Joomla, PowerBI, SalesForce, Libre Office, Project etc and Zoho.Job Types: Full‑time, PermanentPay: $60,000.00–$85,000.00 per yearEducation: Master’s Degree (preferred)Experience: project management – 10 years (preferred)Willingness to travel: 50% (preferred)Work Location: In person#J-18808-Ljbffr

📌 Professional Services Manager (It & Business Development) - $60,000 - $85,000 A Year (Shubenacadie)
🏢 Growing Networks Consultant
📍 Shubenacadie