Hey there! We’re Contact MonkeyOur mission? To power measurable employee engagement worldwide. And we’d love for you to join us!About the roleAs the Digital Customer Success Manager - SMB, you will own Contact Monkey’s Small & Medium Business book of business, reporting to Sydney Pearson, Sr. Director of Customer Success. This is an individual contributor, a strategy-to-execution role: you’ll be responsible for designing and operating a proactive, tech-touch engagement motion that drives retention and product adoption across a large portfolio of SMB accounts. This is not a people management role.Unlike a traditional high-touch CSM role, your impact is delivered through a combination of automation and systems building alongside direct customer management,



applying smart systems, data-driven communications, and targeted human intervention at the moments that matter most. You’ll be accountable for Gross Dollar Retention (GDR) across the SMB segment, and you’ll build the infrastructure that makes that number move.This role is ideal for someone who has personally built and run a scaled CS motion before, someone who thinks in process & systems, acts on data, and understands how to keep a large, diverse book of business healthy without manual hand-holding on every

📌 Digital Customer Success Manager, Smb (Toronto)
🏢 ContactMonkey
📍 Toronto